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Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function.
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May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
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Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
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Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
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Identify opportunities to improve service delivery.
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Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
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Interact with partners by responding to requests in an effective and timely manner.
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Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.
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Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures.
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Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.
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Support the timely and accurate completion of business processes.
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Actively review internal processes/activities and provide ideas for process improvement.
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Investigate and escalate non-standard or high-risk activities as appropriate.
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Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).
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Be knowledgeable of and comply with Bank Code of Conduct.
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Bilingual English and French (Fully bilingual is required)
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1 years banking experience
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2 years of admin experience
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MS Office
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Attention to detail
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Worked in SLA driven environment
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Critical thinking skills
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Eager to learn
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Comfortable with pressure
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Ability to adhere to strict deadlines and handle high volumes of work
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Comfortable supporting different stations at the same time - multi-tasking and fast paced environment
