Job Description: Position Summary Key Responsibilities:
- Check-in \& check-out (ensure effective check-in and check-out procedures are followed for individual and group/tour activity)
- Addressing telephone and in-person inquiries
- Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guests' rooms and deliver items to guests at their request on an as-needed basis
- Maintain room security by providing effective key control \& confidentiality
- Record requests for special accommodations, suites and/or in-house packages. Check daily for out-of-order rooms, VIP rooms, and special accommodations requests, and ensure all Pre-registrations are done correctly
- Follow shift checklists to ensure all duties are completed in a timely manner
- Must maintain proper balance and knowledge of daily transactions and float responsibilities
- Assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy
- Achieve guest satisfaction by responding to and anticipating guests needs ensuring all comments and complains are acted upon in accordance with hotel and Company policy
- Maintaining and balancing sales from the in-lobby kiosk for guests
- Maintaining the guest business center area, including stocking paper and assisting guests with computer inquiries; and all necessary additional duties as assigned.
Education and Qualification Requirements:
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Minimum 1-year experience in full-service hotel, preferred
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Basic computer skills: Microsoft Word, Excel, Internet
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Knowledge of area and surrounding attractions
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Working knowledge of reservations system to perform booking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc
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Ability to successfully obtain a Gaming License
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Previous cash handling experience required; and
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Excellent verbal communication skills.
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Bilingual (English/French) is an asset but not required
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Work within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends and holidays)
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Willing to submit to a criminal record check with results acceptable to our organization, standards and position
About Us: What's in it for you?
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your clients!
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
- Freedom to Innovate: supports new and better ways to be successful.
- Be your Authentic Self: environment that values diversity as a source of strength.
- This isn't your typical "corporate" job. We work hard and we have fun!
Great Canadian Gaming
