SAP Application Service Manager (ASM) (Canada or US)

SAP • Toronto, Ontario, Canada • 10h ago

***NOTE*** Summary

Be responsible for ensuring that the services provided to customers meet the highest standards of quality. You will work to create a seamless and efficient customer experience by coordinating various aspects of the engagement. (Promote service quality excellence and one-stop CAS experience)
Continuously look for ways to optimize and improve the services provided to customers. You will proactively identify \& engage areas for innovation and adoption of new technologies or methodologies that can enhance the customer experience through SAP solution and/or services. (Point out proactively optimization, innovation, adoption and potential improvements to customer)
Work to create and maintain a success service plan, outlining the resources, activities, and timelines required to deliver the service successfully. You will be responsible to build with the customer their CAS journey, discussing about their contracted application/services, and how to better achieve it. (Service Plan Creation \& Maintenance)
Play a key role in driving customer engagement and (upselling) CAS Offerings. They will work proactively to identify opportunities for cross-selling and up-selling, collaborating with other teams to expand the customer's use of SAP's Portfolio \& Services. (Driving CAS engagement as a trailblazer and up-sell SAP's products and service portfolio)
Be responsible for ensuring the successful execution of the CAS engagement, including meeting margin and revenue targets, exceeding customer expectations, and achieving high levels of customer satisfaction. (Executing the service successfully)
Collaborate closely with other SAP stakeholders, including those involved in ECS, MaxAtt and Preffered Success contracts or any active service contract to the customer, to ensure alignment and coordination across all aspects of the customer engagement. (Be aligned with other SAP stakeholders and current contracts)
Be the central role in orchestrating communication throughout the entire engagement, ensuring that all stakeholders are informed and engaged. (Orchestrate communication end-to-end in the engagement)
Oversee \& Lead the entire customer lifecycle, including transition, onboarding, stabilization, operations, and offboarding. You will be responsible for managing the budget, ensuring service quality, and driving growth throughout the engagement. (Managing the CAS engagement across the customer lifecycle)
Be responsible for creating and maintaining the operations manual to ensure consistency and efficiency in service delivery. (Operations Manual Creation \& Maintenance)

Experience Required

Previous experience in Application Management Services (AMS) engagements
8 years of hands on delivery experience in at least one SAP Solution Area(e.g - S/4 Hana - FI, MM, SuccessFactors, BTP...)
Experienced in SAP Implementation Projects / Project Management and/or Managed Services
5 years of experience in a customer facing role(s)
Team motivation, availability to join global team meetings and to actively collaborate on global initiatives
Bachelor's degree in IT \& Business Management, Engineering or a related field

Location:

SAP

Related Jobs

Customer Success Manager

Docebo • Toronto, Ontario, Canada • 10h ago

Services

10h ago

Customer Care/Business Development Representative - Alta Infiniti (25137)

Zanchin Automotive Group • Vaughan, Ontario, Canada • 10h ago

Services

10h ago

Field Service Technician (Medical Devices)

Staff Plus • Mississauga, Ontario, Canada • 10h ago

Services

10h ago

Client Service Representative

CIBC • Toronto, Ontario, Canada • 10h ago

Services

10h ago

Sales Origination, Business Process Managed Service (Financial Services)

Accenture • Toronto, Ontario, Canada • 10h ago

Services

10h ago

Assurant Vehicle Protection Services, Business Development Manager - Toronto

Assurant • Toronto, Ontario, Canada • 10h ago

Services

10h ago

Virtual Customer Service Specialist

AO Globe Life - Asabe Salihu • Mississauga, Ontario, Canada • 10h ago

Services

10h ago

Summer Customer Service Representative

LCBO (Liquor Control Board of Ontario) • Toronto, Ontario, Canada • 10h ago

Services

10h ago

Customer Service Agent

CMA CGM • Mississauga, Ontario, Canada • 10h ago

Services

10h ago

Customer Service Representative - Remote/WFH

AO Globe Life - Mike Gatto • Toronto, Ontario, Canada • 10h ago

Services

10h ago