Principal Consultant - Production Support

Genpact • Montreal, Quebec, Canada • 8h ago

Responsibilities

You will spend considerable time on production management, inclusive Of incident and problem management, capacity management, monitoring, event management, change management, and plant hygiene
Troubleshooting issues across the entire technology stack: hardware, software, application, and network
Participating in on-call rotation and periodic conference calls with other specialists from other time zones.
Proactively identifying and addressing system, reliability risks
Working closely with development teams to design, build, and maintain systems from a reliability, stability, and resiliency perspective,
Identifying and driving opportunities to improve automation for our platforms; scope and create automation for deployment, management, and visibility of our services
Representing the RPE organization in design reviews and operational readiness exercises for new and existing products/services.

Minimum Qualifications

BE/B Tech/MCA
Excellent written and verbal communication skills
Demonstrated ability to troubleshoot problems and debug to identify root cause on large-scale distributed applications across multiple layers, i.e._ software, Infrastructure and database
Strong scripting skills, like Perl, Python, or UNIX shell.
Hands on experience on enterprise tools such as Prometheus, Grafana, Splunk, Apice
Hands-on experience of UND / Linux system support and Cloud based services
Experience with Ansible, GitHub or any automation/configuration/release management tools
Automation-related experience is particularly valued using scripting languages such as python, bash, Perl, ruby. One higher level language is desired
Awareness of, and ability to reason about modern software and systems architectures, Including load-balancing, databases, queuing, caching, distributed systems failure modes, micro services, Cloud, etc
Creating stored procedures and optimizing SOL in Sybase or DB2
Experience of Azure Networks, Service Bus, Azure virtual Machines and Azure SQL will be an advantage

Genpact

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