"Technical Support Engineer plays an important role in supporting end users by solving their technical issues, thereby enabling successful user outcomes through a proactive, services-based business model that is in alignment with users' needs.
++Responsibilities:++
• Care about users and focus on making sure Bentley products can support business success with great quality service in resolving issues.
• Answering user technical support requests by telephone, e-mail, and web portals.
• Perform software troubleshooting techniques, responsible for appropriate referral to other support and quality assurance areas such as filing bug and enhancements requests when technical issues are found.
• Resolving users' questions or problems in the areas of installation, configuration, and product functionality.
• Serving as primary support liaison between Bentley Systems and users for urgent issues.
• Keeping users informed of how and when problems are resolved.
• Build strong relationships with users to become a "trusted advisor".
• Document processes and procedures in the form of knowledge-based articles and Technical Papers.
• Report Defects found during Support to L3 team / to Product Vendor. Help in Coordination with Vendor.
++Technical Qualifications:++
• Experience in technical support and exposure to global user interaction.
• A ""user first"" approach and strong critical thinking with a desire to solve problems with excellent troubleshooting skills.
• Experience with CAD, modeling, or rendering software is required.
• Fluent French language skills with the ability to convey complex technical details. Additionally, knowledge of English language skill will be preferred.
• Engineering background, experience with Plant Design, Building Information Management, or Road Design and Modeling preferred.
• Ability to resolve technical issues via telephone, online forums, and e-mail.
• Excellent written and oral communication as well as strong user-facing skills.
• A good level of technical knowledge in the Windows operating systems and Microsoft Office.
• Ability to understand the user's environment to offer the most effective workflow.
• Self-motivated and proactive, possessing a strong desire to learn.
Important Assets:
• Exposure to commercially available tools regarding Help Desk Support
• Prior experience with CAD Software products; MicroStation, AutoCAD, Civil 3D, Revit, ProjectWise
• BIM modelling or 3D Design / Fusion software
• API Programming skills
• SQL Scripting or other experience using the Structured Query Language
• CAD Administrator role, being able to manage multiple systems and solutions
Regards,
Mohammed ilyas,
PH - 229-264-4024 or Text - 229-469-1455 or You can share the updated resume at Mohammed@vtekis. com
