Bilingual Automotive Accounting Software Trainer

PBS Systems • Montreal, Quebec, Canada • 9h ago

The Opportunity: The Role: Job Responsibilities:

Learn and develop an understanding of the PBS software
Learn and develop an understanding of the process for training customers on the PBS software
Learn and develop an understanding of data entry and other key tasks
The ability to complete the payroll module
Become an install resource without assistance
Demonstrate the ability to prioritize tasks without direction from Team Leads
Taking the initiative to learn new products to increase their knowledge
Provide excellent support to our customers in our software
Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
Work directly with customers and train all sessions in assigned silo and if possible other silos
Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
Responds to both internal and external training requests in a timely manner
Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
Create and maintain a positive work environment
Knowledge sharing within own silo and others within the DTO team
Maintain documentation and update as processes change within department
Willingness to commitment to an ongoing system of education and cross-training
Ensure DTO queue is monitored
Customer focus / excellent customer service skills
Willingness to go the "Extra Mile"
Perform other duties and responsibilities as assigned

Qualifications:

Must be Fluent in both French and English (speaking, reading, writing)
Experience in bookkeeping/accounting
1-2 years' previous experience in the automotive industry, dealership environment or PBS is an asset
High School Diploma
Computer proficient with knowledge of Microsoft Office Suite
Strong problem solving \& trouble shooting skills
Effective time management \& organizational skills
Strong multi-tasking \& prioritization
Strong documentation abilities
Excellent communication skills
Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver's license is required

What we offer:

Internal promotion and growth opportunities
An education department dedicated to helping you with professional and personal development
The opportunity to travel
Competitive annual base salary
Bonus for product certification up to $4,800 per year
Great referral bonus
Staff discounts with GM, Dell, Goodlife and more.

eQuest

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