Receptionist/Team Assistant

Children's Treatment Network (CTN) • Richmond Hill, Ontario, Canada • 9h ago

What We Do:

Children's Treatment Network (CTN) supports over 33,000 kids and youth with disabilities and other developmental needs. We provide intake, service navigation and coordinated service planning, assessment and diagnostic services, specialized clinics and rehabilitation services, including physiotherapy, occupational therapy and speech language therapy.

Funded by the Ministry of Children, Community and Social Services, CTN is an Ontario provincial government funded not-for profit organization, that offers services through contracted partners in the education, health and community sectors. Through its innovative network model, CTN's commitment to providing family-centered care is anchored by an electronic client record that is shared across its partner organizations and provides the foundation for integrated plans of care and services.

Dedicated to creating a vibrant community where all kids, youth and families belong, we have a strong commitment to equity, diversity, inclusion, Indigeneity and accessibility. With this in mind, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of colour, members of the LGBTQ2S communities and others. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.

What We Offer:

Competitive compensation and employee benefits package including participation in the Healthcare of Ontario Pension Plan (HOOPP) and vacation/leave entitlement
An opportunity to contribute to the work of a not-for-profit organization that provides services to kids and youth with disabilities and developmental needs and their families
The chance to be a part of a culture with an organization that values inclusion, collaboration, responsibility, and innovation
The opportunity to work with us to achieve CTN's strategic goals of putting people at the centre of what we do, striving for excellence, fostering a culture of accountability and stewardship to support community needs, and transformation through equitable data-driven service innovation

What You Will Do:

CTN is looking for a permanent, full-time Receptionist/Team Assistant to join our team. This dual role will include both reception and team assistant support for our Richmond Hill site. This individual will support all agencies working out of the Richmond Hill site including, Children's Treatment Network, Oak Valley Health, and The Region of York. This position reports to the Supervisor, Team Assistant Services.

Responsibilities:

The successful incumbent will be responsible for the following duties and responsibilities:

Network Responsibilities

Respond to general inquiries from clients and families and the community
Screen and direct inquiries of a clinical nature to appropriate programs and services
Initiate and support quality improvement by working with CTN, Network partners and other agencies to improve service to clients, families, and Network partners
Participate in Network activities including committees, training sessions, family events and professional education sessions
Take every reasonable precaution, always, for the protection of themselves and other workers at CTN; and report any situation related to health and safety to the supervisor
Attend and participate in the Oak Ridges' Health and Safety Committee

Clinical Responsibilities

Receive, process and track referrals to CTN as per referral maps and program processes
Open, update and ensure information documented in the shared electronic record is current, complete, relevant, and accurate
Send appropriate CTN correspondence to families as per referral and program process
Engage with families, clients and providers using a solution-focused approach, to assist access to services and supports
When appropriate, obtain Network Consent for the Sharing of Information and confirm family understanding of the consent process and the Network's Privacy and security practices
Keep current general office administration and intake practices and programs across CTN and the Network
Take every reasonable precaution for the protection of clients and families in regard to any potential danger to safety
Identify potential risks to the client/family and respond appropriately
Maintain confidentiality of all personal health information and when applicable sensitive program information
Adhere to Privacy legislation respecting the privacy of clients and families

Administrative Responsibilities

Provide support as required to agencies working out of the Richmond Hill site, such as sending reports or program materials, photocopying, faxing, filing, and scanning
Management of office equipment and repair requests and escalation to the Corporate Services Coordinator, as appropriate
Maintain file systems for both electronic and paper requirements
Direct generally inquiries to appropriate CTN departments
Provide excellent customer service to all internal and external customers

Receptionist Responsibilities:

Manage and monitor the main lobby, waiting areas, and provide building oversight to ensure employee and visitor safety and access
Respond courteously and efficiently to those who make enquiries in person or by phone, direct visitors, and assist staff and clients who use the site
Maintain sanitation of the receptionist workspace and waiting areas
Book meeting rooms/coordinate special events in the building
Process and sort incoming and outgoing mail
Other duties and projects as required

What We Need:

A minimum of two-year College diploma in Office/Business Administration or Medical Administration is required
A minimum of one (1) year of relevant office administrative experience in healthcare or social services environment is required
Ability to manage multiple priorities while maintaining strong attention to detail in high-pressure fast paced environment situations
Demonstrated initiative, flexibility, and adaptability
Excellent organizational and interpersonal skills including strong oral and written communication
Ability to work as a collaborative team member
Experience working with confidential information and maintaining client privacy is required
Ability to work flexible hours in support of requirements that may fall outside of the typical work hour framework
Knowledge of the children's service systems in Simcoe County and York Region considered an asset
Lived experience as a person with a disability or a caregiver of a child with a disability and/or developmental needs is considered an asset
Ability to communicate in French or other languages considered an asset
Experience with and understanding of various cultures and cultural communities including Francophone, First Nations, Métis and Inuit (FNMI) communities considered an asset
Certified First Aid considered an asset
Demonstrated commitment to a safe environment for staff, clients and families by working in compliance with the Occupational Health \& Safety Act and related policies

Selected Successful Candidate Will Be Required To:

Produce a clear police record check with a vulnerable sector check prior to start of employment
Be able to travel to assigned office, between CTN sites and/or other locations as required
Any candidate being considered for employment at Children's Treatment Network ("CTN") must be able to provide supporting documentation to confirm their eligibility to legally work within Canada. Proof of eligibility includes but is not limited to a social insurance number (SIN), Canadian birth certificate, passport, citizenship certificate, permanent residence card, open work permit, or valid receipt from Immigration Canada of an application for a post-graduate work permit.

Office Location:

Richmond Hill

Starting Salary:$50,054

Salary Range:$50,054 - $55,615

CTN's total rewards package includes competitive compensation and employee benefits package including participation in the Healthcare of Ontario Pension Plan (HOOPP), and generous vacation entitlements.

To Apply: