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Role Overview Vice President, easyhome Operations,
Key Responsibilities Operational Leadership \& Transformation
- Lead the operational strategy for easyhome, ensuring excellence across store operations and alignment with business growth goals.
- Design and implement scalable operational frameworks that optimize processes and integrate automation for current and future expansion.
- Partner with DVPs to support store-level execution, relieving them of project burden and enabling focus on sales performance.
Data \& Performance Management
- Build robust analytics capabilities that generate actionable insights across core and emerging business lines.
- Manage the Audit \& Inspection function to ensure regular field visits and compliance with operational standards.
- Advocate for system enhancements to improve data flow and insight generation, operating effectively within current system limitations.
New Business \& Product Development
- Lead the evaluation, incubation, and operationalization of new business initiatives, including affiliate verticals such as telco and value-added services.
- Develop models for new product deployment and performance tracking across the network.
Cross-Functional Collaboration \& Vendor Management
- Serve as a key liaison between easyhome operations and enterprise functions such as Marketing, IT, Finance, and Real Estate.
- Collaborate with Marketing to align brand execution, local store marketing, and campaign deployment.
- Optimize purchasing practices to drive cost efficiencies and leverage buying power, while developing strategic vendor relationships aligned with business goals.
Real Estate, Facilities \& Organizational Efficiency
- Provide strategic input into real estate planning, including site selection, lease strategy, store maintenance, and construction priorities.
- Establish streamlined processes for managing ongoing maintenance requests and operational tickets.
- Identify opportunities for continuous improvement in organizational structure, roles, and workflows to enhance productivity and clarity.
Key Qualifications
- A minimum of 10 years of leadership experience in retail operations or consumer-focused business environments, with at least 5 years in a senior management or executive role.
- Bachelor's degree in Business Administration, Operations Management, or a related field. MBA or advanced degree is a plus.
- Proven expertise in driving operational transformation, process optimization, and implementing scalable frameworks that align with business growth objectives.
- Strong background in data analysis and performance management, with the ability to leverage insights to drive operational efficiency and business performance.
- Experience leading cross-functional teams and collaborating with departments such as Marketing, IT, Finance, and Real Estate to align strategies and drive execution.
- Extensive vendor management experience, optimizing purchasing practices to drive cost efficiencies and build strategic vendor relationships.
- Track record of successfully managing real estate and facilities operations, including site selection, lease strategy, and maintenance.
- Strong project management and organizational skills, with a focus on delivering results in a fast-paced, high-growth environment.
- Experience in the consumer lending or retail leasing industries is an advantage.
Internal Applicants:
Diversity, Inclusion, And Equal Opportunity Employment
Additional Information
