Where you'll work
As Manager, Innovation And Employer Experience, You Will
- Provide leadership and direction to a stakeholder experience team on priorities, objectives, and implementation plans, in consultation with the Manager, Experience
- Work across teams to collaborate with leaders around the organization, particularly in the Innovation, Prevention and Assessments portfolios, on experience design plans and strategies
- Develop, implement, and measure marketing, insights and service experience plans for initiatives that impact employee experience and external stakeholder experience, and contribute to the development and implementation of a corporate-wide experience framework
- Lead the development of metrics for success for WorkSafeBC experience initiatives and ensure effective measurement, lessons learned and action taken
- Provide consultation and direction for pods, innovation teams, and projects across WorkSafeBC's business and through all channels including web, portal, social media, video, print and in person strategies to ensure that the employer and employee experience we deliver is consistent, and aligned to our corporate goals, Stakeholder and Employee Experience framework, and our brand
- Lead and direct research to facilitate optimal User Experience (UX) and service experience
- Provide leadership to developing WorkSafeBC experience ambassadors throughout the organization and ensure the WorkSafeBC identity is supported by developing and implementing service experience strategies that meet specific divisional needs
We're looking for someone who can:
- Think and act strategically to identify creative and innovative approaches, ideas, and solutions, while also recognizing the importance of the details
- Implement a service design approach to the role.
- Bring Experience in market research
- Be proactive, has an entrepreneurial mindset and will support clients with a can-do approach to solving complex problems and opportunities in collaboration with internal and external resources
- Present and convey information effectively and persuasively, both orally and in writing, to internal clients at all levels of the organization
- Use effective verbal and written communication skills and influence others to achieve objectives
- Build effective relationships while working in cross-functional teams
- Develop, coach, and manage employees in a unionized environment
Your background and experience:
- A master's degree in research, Social Science, Marketing, Psychology or Equivalent
- A minimum of four years of management experience
- Experience managing in an agile environment, specifically across agile or innovation products or programs
- Training in agile framework and environment is an asset
Important To Know
- Confirm you're legally entitled to work in Canada
- Salary $116,185.86 - $141,165.82 Annually
Want to apply?
- You must apply by 4:30 p.m. PST on the closing date.
- If you require accommodation during the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.
- Please note that we will be starting standardized assessments prior to the closing date.
Learn more: Read up on what you need to know before you apply and find talent acquisition contact information on WSN .
