The Crest Hotel is seeking a dynamic and experienced Operations Manager to join our leadership team in beautiful Prince Rupert, British Columbia. As a key member of the hotel's management, the Operations Manager will be responsible for overseeing the day-to-day operational functions of the property, ensuring the highest standards of service, guest satisfaction, and team performance are consistently met. This role is a full-time position with 40 hours of work per week, and it includes oversight of the front desk, housekeeping, food \& beverage, and maintenance departments, so we need a hands-on leader who thrives in a fast-paced hospitality environment.
The ideal candidate will bring at least 3 years of operations management experience in a hotel or hospitality setting, a proactive mindset, and a passion for delivering exceptional guest experiences. The successful candidate will be responsible for not only overseeing operations and coordinating staffing and scheduling for them, but also monitoring guest experience, addressing guest concerns, and coordinating with vendors and contractors. Therefore, they will need to have excellent communication, interpersonal, and conflict resolution skills as well as be highly organized and capable of managing multiple priorities effectively, including budgeting and cost controls.
We are looking for someone who has strong leadership capabilities, a deep understanding of hotel operations, and the ability to coordinate multiple departments while maintaining a focus on service excellence, cost control, and staff engagement. This role also requires a familiarity with health and safety protocols as well as hotel compliance standards. We consider post-secondary education in hospitality management or a related field as well as WHMIS, First Aid, and Serving It Right certifications an asset, but not necessary. However, we do require that all candidates are at least 19 years of age and capable of successfully completing a criminal record check.
Qualifications
- Minimum of 3 years in a similar hotel operations role, preferably in a full-service property.
- Strong understanding of hotel departments and hospitality service standards.
- Proven ability to lead, train, and manage cross-functional teams.
- Excellent communication, interpersonal, and conflict resolution skills.
- Highly organized and able to manage multiple priorities effectively.
- Experience with budget management, forecasting, and reporting.
- Familiarity with health and safety protocols and hotel compliance standards.
- Post-secondary education in hospitality management or a related field is an asset.
- WHMIS, First Aid, and Serving It Right certifications are assets.
- Must be 19 years of age and successfully complete a criminal record check.
