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Application Support Analyst
Application Support Analyst
As a member of this team, you will be responsible for:
- Elicit, document, and analyze business requirements, processes, and workflows
- Work closely with business stakeholders to understand their needs, objectives, and challenges
- Ensure that testing activities allow applications to meet business requirements and systems goals, fulfill end-user requirements, and identify existing or potential issues
- Contribute to the identification and escalation of gaps within the business requirements and testing scenarios that could impact testing
- Anticipate issues and make recommendations to mitigate risks; support ad-hoc analysis to identify the root cause of issues and resolve issues in a timely manner ensuring minimal disruption to stakeholders
- Extracting data from various source systems and data stores
- Participate in activities related to year-end system updates
- Recommend and implement solutions based on analysis of issues and implications for the business
- Understanding and communicating financial and operational impact of any changes
- Building and maintaining strong working relationships with multiple levels of clients, team, and partners
- Collaborating with IT and Business staff to recommend and develop solutions for identified business requirements and needs
To Succeed In This Role, You Have
- Post-secondary education / accreditation in job related field or related experience, as well as additional course work in pension administration (PPAC designation or progress towards PPAC designation)
- Good understanding of Pension Administration
- A track record of "thinking outside the box" and looking at a challenge through multiple lenses
- Experience of applying innovative solutions and working with business stakeholders to challenge the status quo, deliver solutions that tackle business problems and meet business requirements
- Knowledge of systems development life cycle, IT processes and ability to grasp complex technical concepts and translate it into business language
- Strong ability to manage multiple priorities, work under pressure to meet deadlines
- Experience in writing Non-Functional Requirements
- Strong analytical thinking skills with the ability to evaluate complex situations and synthesize relevant information
- Excellent communication skills and ability to share and exchange ideas with your team members and management
- High integrity and discretion to ensure the confidentiality of sensitive information
- Able to work independently and as part of a team
- Eagerness to constantly learn and update your skills in our cross-platform environment, and you like to share knowledge with others
- Knowledge and understanding SQL and database concepts will be an asset
