-
Virtually support and facilitate a first-class employee and visitor experience in the space.
-
Triage all incoming requests/concerns through virtual platform and disperse action and need in a timely manner.
-
Support all aspects of the Ecosystems and Satellite offices onsite and virtually through the mastery of multiple platforms such as MS Teams \& Outlook
-
Manage all communications and promotions for the space onsite and via the various internal channels and (Viva Engage, email etc)
-
Assist in providing general administrative support and orientation to those in the space.
-
Manage and own access set-up and approval as required
-
Processing and documentation of any space and/or behavioral issues in the issue tracker through to resolution and escalate as needed.
-
Financial accountability through timely submission and tracking of vendor invoices.
-
Member of OHS Committee as well as First Aid/Fire Warden training for assigned space (*training to be provided)
-
Other relevant administrative work, reporting and/or projects, duties as required
-
Proactively anticipate needs of employees while concurrently taking steps towards solutions and improvements.
-
Contribute to a team focus of continuous improvement, improving how we work, including the experiences and environment in the Community Space and Ecosystems.
-
Work comfortably with a wide variety of people at all levels and business lines
-
Act as contingent staffing for adjacent Ecosystems covering vacations, sick days and short-term absences as needed
-
Exceptional customer service focused experience
-
Excellent communication and interpersonal skills in dealing effectively with issues and interacting with internal and external parties
-
Excellent Microsoft Office skills, with high proficiency in excel and data management
-
Strong organizational skills and ability to set priorities and manage time
-
Adaptable, flexible, critical thinker with excellent problem-solving skills
-
Able to work independently as well as closely with a team
-
Thorough knowledge and understanding of department's policies and procedures
-
Good knowledge of Bank HR policies, practices, and legal requirements
-
Good knowledge of conflict resolution techniques
-
Spanish/French speaking an Asset
-
Onsite Monday-Friday, core hours 7:30-4, 8:00-4:30, 8:30-5 *Non-standard hours are a rare occurrence but can happen based on operational requirements
-
Standard office-based environment at a desk working with a laptop and monitor
-
The position is primarily non-physical with intermittent periods of sitting or standing.
-
Intermittent periods of concentration are required while working on computers and verifying the accuracy of documents/reports.
-
Due to the nature of the position and accountabilities, a Work from Home option is not supported.
-
Incumbent is required to move throughout the Ecosystem for sweeps as employees are located on multiple floors
-
Occasional shift coverage if supporting Ecosystem Community Lead for coverage (7:30AM - 4:00PM / 8:30-5 / 9:30AM - 6:00PM)
