About BELFOR
At BELFOR Property Restoration, we restore more than property, we deliver turnkey solutions to restore peace of mind for homeowners and businesses after disasters. With core values of integrity, teamwork, and accountability, we invest in our employees' growth, providing the tools and support needed to succeed in a thriving, fast-growing industry.
Why Join Our Team?
- Work for a respected and established leader in the Restoration sector;
- Competitive compensation package;
- Benefit package including medical and dental coverage;
- Internal growth and advancement opportunities;
- Paid vacation time;
- RRSP program with employer matching;
- Employee and Family Assistance Program (EFAP); and
- Company-issued phone and laptop.
Position Overview:
Are you passionate about workplace safety and making a meaningful impact across a national organization?
Do you thrive in a fast-paced environment where your skills in communication, investigation, and compliance are key to driving real change?
BELFOR is seeking a National Safety Claims Specialist to oversee all aspects of incident reporting, investigation, and claims management across Canada, ensuring compliance with the unique policies, procedures, and regulatory requirements of all provincial boards. The National Safety Claims Specialist demonstrates the ability to lead and communicate confidently, including public speaking and presenting data to management teams. A key part of the role is the strategic reduction of claims costs and guiding cases toward successful resolution through collaboration, investigation, and effective employee follow-up.
What You'll Do
Incident Reporting \& Investigation:
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Serve as the primary point of contact for incident reporting across all Canadian locations;
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Ensure that all incidents, including near misses, injuries, property damage, environmental impacts, are reported accurately and properly documented;
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Collaborate with site supervisors, managers, and Health \& Safety representatives to gather evidence and interview witnesses, develop detailed reports and conduct root cause analysis, and implement corrective and preventative action plans to prevent recurrence;
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Prepare and submit mandatory reports to regulatory bodies within required timelines.
Claims Management \& Employee Follow-Up:
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Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times;
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Regularly check in with injured employees to ensure they attend all scheduled doctor's appointments and follow prescribed treatment plans, and provide necessary documentation for medical evaluations and updates;
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Collect, organize, and securely store all employee documentation related to incidents in employee files for future reference;
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Update the incident Excel tracker to keep H\&S coordinators informed and ensure alignment across all branches;
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Communicate doctor's restrictions and recommendations to the branch and work together to complete the Modified Duties Package;
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Maintain regular communication with employees and branch management to monitor progress and well-being;
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Develop return-to-work (RTW) plans when necessary, ensuring successful reintegration for employees.
Incident Data Analysis \& Reporting:
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Analyze incident data to identify trends, patterns, and areas for improvement;
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Prepare monthly, quarterly, and annual reports for senior management, highlighting key performance indicators (KPIs) and recommendations for risk reduction;
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Communicate trends and lessons learned from incidents to management on a monthly basis to the general management team.
Claims Cost Reduction \& Compliance:
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Develop and implement strategies to reduce premium rates with all provincial boards across Canada through effective claims management, compliance, and proactive safety measures;
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Collaborate on WSIB Health and Safety Excellence initiatives and similar programs across Canada to lower employer costs and improve safety compliance;
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Maintain a comprehensive understanding of critical incidents across all provinces, including when and how to report to provincial boards.
Stakeholder Engagement \& Communication
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Build strong relationships through frequent collaboration with employees, branch management, treatment providers, and internal partners (e.g., disability specialists, rehab consultants, and medical advisors) to support return-to-work or job-ready outcomes;
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Demonstrate resilience, empathy, and professionalism when delivering claims-related decisions, including difficult conversations with plan members;
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Communicate effectively with all stakeholders---including conducting site visits and presenting findings or trends to leadership groups.
What You Bring:
- Highschool Diploma/GED;
- 2 years of experience managing safety claims;
- Experience with WCB and WSIB;
- Demonstrate resilience, empathy, and professionalism when delivering claims-related decisions, including difficult conversations with plan members;
- Proficiency in Microsoft Office Suite and Google Suite;
- Understanding of customer service principles and practices;
- Excellent written and verbal communication skills with a high level of professionalism;
- Strong organizational skills with the ability to prioritize a diversified workload and meet deadlines in a fast-paced environment;
- Ability to work independently or as a team, as required; and
- Attention to detail and a keen sense of safeguarding other people's property and information.
Nice to Have:
- 1 years of experience within the construction, restoration or insurance industry; and
- Post-secondary certificate, diploma, or degree in Occupational Health and Safety, or similar.
Job-Specific Training Provided:
- Comprehensive training of BELFOR internal processes, procedures, systems and equipment; and
- Other BELFOR-sponsored training courses as required.
- Personal Development Support : BELFORencourages continual growth and supports employees' professional development through educational opportunities, certifications, and skills enhancement, ensuring our team stays current with industry trends and best practices.
Working Conditions:
- Due to the nature of our business, this position will work normal business hours but may be required to work in the evenings, on-call, or outside normal working hours;
- Manual dexterity for keyboarding, repetitive tasks, and prolonged periods of computer use, demanding attention to detail and high levels of accuracy; and
- Periodic travel is required.
BELFOR (Canada) Inc. is committed to providing a barrier-free work environment in accordance with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, BELFOR (Canada) Inc. will make accommodations available to applicants with disabilities upon request during the recruitment process.
While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions!
For more information, check us out online at https://www.belfor.com/ca/en/
