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Manage technology needs within budget targets.
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Assist and/or provide input to IT Leadership for capital expenditures (CAPEX) and department operating budget based on anticipated IT projects and property requirements, including anticipated ROI on technology investments.
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Analyze and assess current IT landscape on property and prepare estimate for necessary technology upgrades and improvements to meet those business needs.
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Evaluate and verify that each area of responsibility is in compliance with appropriate Marriott International Policies (MIPs).
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Implement solutions as directed to resolve IT discrepancies.
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Order required equipment as directed relating to personal computers, telecommunications, local servers and networks, and process vendor invoices.
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Conduct periodic inventories of applications and hardware; prepare reports for property management as requested.
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Analyze and validate that technology assets are secured; document and escalate all identified security risks in accordance with applicable MIP.
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Comply with technology-related vendor contracts.
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Write and present proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
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Provide customer service to property leadership and associates at dedicated property/properties.
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Respond to inquiries from customers/vendors/peer group.
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Provide detailed status reports as requested, coordinate 3rd party vendor management, and escalation support.
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Ensuring client Technology needs are met
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Assist in disaster recovery and business continuity as it relates to technology.
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Provide technical guidance for assigned locations.
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Escalate support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) \& Request Center Processes through Tier Escalation process).
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Provide escalation and guidance to property pertaining to guest \& associate internet access requirement.
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Escalate problems as appropriate through direct supervisor, US/Can IT Field and/or Global IT resources.
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Image desktops, install new software applications, apply patches, map drives to appropriate servers and/or networks.
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Move/add/change PCs/peripherals, migrating data when necessary.
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Perform routine desktop backup as scheduled or directed.
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Provide end-user support.
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Confirm technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly audit measures are in place).
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Support unit infrastructure (servers, switches, router, APs etc.) and engage appropriate MI IT and/or vendor resources.
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Assist in creating and maintaining secure server environment. Perform server backups and routine preventative maintenance.
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Provide project support for corporate, regional and property initiatives.
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Execute IT Hotel projects and manage vendor installations.
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Conduct quarterly and annual IT audit and provide plan and recommendations to remediate any deficiencies identified during the process.
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Provide guidance on compliance with Marriott IT and Security Standards.
