Manager, Inbound Transport

Loblaw Companies • Brampton, Ontario, Canada • 13h ago

What you'll do:

Lead transport operations encompassing inbound transport with a strong focus on customer service
Develop relationships with Customers and Carriers, with a service, performance and partnership focus
Responsible for effective labour planning and execution, including both LCL and 3rd party carrier partners
Continually seek out and capitalize on opportunities to improve all aspects of operations in a multi-department environment and services provided to customers.
Provide direction to XDOCK site management teams regarding transport operations and shipping freight outbound
Plan, organize and deploy available labour and resources to meet budget and service levels.
Investigate performance issues and complaints regarding servicing customer programs
Develop process improvement initiatives to promote productivity gains, reduction of costs and new methods of doing business.
Work collaboratively within the network to innovate and develop opportunities
Be the model through our Blue Culture Journey

What you bring

3 to 5 years in a transportation operations role, with 2-3 years leading direct reports
Prior Customer Service experience required with a demonstrated commitment to exceptional customer service. Prior experience (1-2 years) in Customer Service, Escalation Management is preferred
Post-secondary education in Supply Chain Management an asset
Planning experience is an asset
Strong focus on customer communication and relationship management
Strong ability to motivate and develop a team of analysts
Ability to plan, organize and prioritize a heavy workload
Strong analytical skills, with the ability to implement processes to optimize efficiencies
Computer skills, including MS office programs, WMS, CRM tools (Salesforce) and other related systems required
Flexibility to work irregular or extended hours including nights, weekends and holidays as needed
25% travel required

Employment Type:

Type of Role:

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