Come... Enjoy... Work
Position Overview
Responsibilities
- Reports to the Security Supervisor, Security Manager and Assistant Manager
- Responsible to provide courteous service to all casino patrons and assist in resolving patron complaints and disputes about casino games or service; Perform all duties in accordance with the highest professional standards at all times, and project a professional image of self, the security department, and the casino;
- Maintain radio contact at all times when on shift; respond to emergencies, alarms, duress situations or incidents promptly and assist any members of the Emergency Response Team as required;
- Maintain a physical presence on the gaming \& slot floors as a deterrent to major and petty crimes;
- Clear, concise and accurate recording of all activities in the appropriate logs and reports;
- Report found property and to ensure the security of the property;
- Escort unruly customers out of casino and off the premises;
- Escort customers with large winnings safely to their vehicles;
- Escort chip fills, jackpots, and credits;
- Escort playing cards from delivery trust to storage and from storage to pit stands;
- Ensure security equipment is functioning correctly and to report any malfunctions to the Security Supervisor;
- Assist with slot box pull and table games pull;
- Perform duties pursuant to First Aid training;
- Other job duties as directed by Security Supervisor and Security Management.
Education And Experience
- High School Diploma.
- Anti-Money Laundering, Pro Serve, Pro -- Tect, Deal Us training.
- Must be able to pass a criminal records check.
- First Aid.
- Must be able to acquire and maintain a valid AGLC licence.
Knowledge, Skills And Abilities
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Communicate clearly and effectively to verbalize incidents and daily happenings in the department, along with strong reading and writing skills for reporting purposes,
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Ability to work and thrive in a team oriented environment, and be able to function independently also,
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Ability to work in a physically demanding area (ie. lift up to 20 lbs) and be familiar with a high-volume, fast-paced, multi-tasking environment.
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Aptitude for accuracy and detail in their work.
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Respond appropriately and in a timely manner to any emergency situation.
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Must be aware of and able to work in a smoking environment.
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Exposure to Scents/Perfumes.
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Must have a presentable professional appearance.
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Must adhere to all security policies and procedures.
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Ability to learn and train.
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Must be available for shift work and able to stand or sit for long periods of time.
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Priority will be given to Tsuut'ina Nation members.
