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Senior Manager - Patient and Family Experience

CAMH • Old Toronto, Ontario, Canada • 3h ago

Master's degree in a health related discipline, healthcare administration, public health, or a related field is required.
5-7 years experience in a healthcare setting, with a focus on quality improvement, patient safety, or a related area.
Minimum 2-3 years experience leading a team within a healthcare setting, with a focus on quality improvement, patient safety or related area.
Regulated health professional in good standing
Certification in healthcare quality is an asset
Certification in Alternative Dispute Resolution or Mediation an asset
Lean certification an asset
Experience with RLDatix © software preferred.
Experience in a mental health and addictions setting may be an asset.
Experience in data analysis, project management, facilitation, and quality improvement initiatives.
Knowledge of healthcare quality improvement methodologies and best practices.
Ability to collaborate effectively with healthcare teams and stakeholders.
Attention to detail and a commitment to patient safety and quality care.
Demonstrated skills to liaise effectively with stakeholders in the community on behalf of CAMH, demonstrated sensitivity to the principles of diversity and culture, the ability to challenge and to motivate others and the ability to forge strong relationships with staff and the clients they serve are required.
Excellent Computer skills (Access, Excel, Powerpoint, Project, Outlook, Feedback Monitor Pro, etc) and an understanding of databases are essential.
Demonstrated ability in oral presentation, data analysis and report generation and report-writing skills
Demonstrated awareness and adherence to established standards of professional practice and personal conduct
Bilingualism (French/English) or proficiency in a second language is an asset.