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Exceeds guest expectations by providing outstanding customer service.
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Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
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Participates in the implementation of the departmental strategic plans.
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Selling food and beverage with an upbeat and positive attitude.
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Escorts guests to a table when applicable and presents menus
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Thorough knowledge of Food and Beverage items available in the facility.
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Informs guests of any daily specials
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Takes guests orders and makes recommendations
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Serves the guests and checks to ensure satisfaction
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Use of P.O.S. system; Handling of cash and credit; balancing of sales at end of shift.
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Cleaning of tables: clear dishes, empties and properly wiped down, making sure tables and chairs are organized in section.
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Restocking, cleaning, and organizing of all related work equipment and areas.
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Ongoing practice of Smart Serve.
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Understand and follow opening and closing server duties.
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Liaises and communicates effectively with all appropriate operational departments
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Ensures compliance with licensing laws, health and safety and other statutory regulations
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Contributes to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience.
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Contributes toward workplace health, safety and wellness initiatives.
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Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
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Performs other duties as assigned or directed and assist other co-workers as needed
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People-focused and committed to service excellence
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Proactive and solution-oriented with a drive to succeed
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Exceptional interpersonal and communication skills
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Bartending and serving experience preferred
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Customer service experience
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Ability to handle multiple tasks at one time
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Ability to stand for long periods of time
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Ability to lift 30 lbs.
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Previous P.O.S. experience an asset
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Smart Serve certification
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Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontario Working Environment Considerations: Regular casino environment, standing or walking for long periods of time, some exposure to noise and conflict, non-traditional work hours.