Print Center Site Lead

Xerox • Lethbridge, Alberta, Canada • 4h ago

Description \& Requirements

Major Responsibilities:

Establish and maintain high levels of Customer Satisfaction.
Coordinates \& completes the tasks/ functions of the contracted services at client location to meet requirements (billing processes, reporting, cost management, supplies mgmt., etc.).
Coordinates employee training.
Receive and submit 3rd Party orders to Vendors.
Implements and supports Critical Processes such as Client Accounts Procedures Manual, (CAPM) and the Onsite Security Assessment Program (OSA).
Communicate with day-to-day account key contacts and 3rd Party providers (service, 3rd party vendors, etc.)
Coordinates and leads internal team meetings and attends operations staff and/or Client meetings (Quarterly Business Reviews, Monthly Business Review).
Measures customer satisfaction through surveys or tools.

Qualifications:

Proficient in Microsoft Office Suite (Outlook, MS Word, Excel, PowerPoint)
Able to provide lead and guide peers and team members (i.e., work well with others)
Problem resolution and escalation management skills.
Excellent verbal and written business communications.
Able to lift and move up to 50 pounds.
Able to work with cross-functional teams.
Able to work with minimal supervision.
Ability to handle multiple tasks, organize, and work to scheduled delivery of output.
Experienced in coordinating workflows within high volume print production
Able to provide leadership and support for accounts assigned while displaying a positive attitude.
Experience in a Customer Service environment an asset

Xerox

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