About Neo4j
Our Vision
About The Role Global Vice President of Field Engineering. graph foundation for the GenAI era
customer lifecycle gross revenue retention (GRR) Cloud First, GenAI-ready
Key Responsibilities Technical Customer Success \& GRR
- Own the technical customer journey, partnering with Customer Success Managers (CSMs) and Support.
- Lead initiatives to drive successful productionization, data quality, and long-term usage of Neo4j in customer environments.
- Own the consumption metrics especially for our Aura our managed database offering.
- Define and report on technical success KPIs including GRR, deployment velocity, and solution health(DQA).
Top-Line Growth \& Sales Engineering
- Partner with Sales to drive revenue across enterprise and strategic accounts.
- Own pre-sales architecture and technical qualification.
- Carry a direct quota and drive accountability for technical pipeline influence and deal acceleration.
Global Team Leadership \& Efficiency
- Lead, scale, and optimize a 150 person global team across regions.
- Increase field effectiveness and reduce cost of sale while preserving customer impact.
- Cultivate a high-performing, accountable, and collaborative culture.
Standardization \& Field Excellence
- Implement best practices in technical discovery, value selling, POCs, and post-sales adoption.
- Create repeatable assets, tools, methodologies, and enablement programs to scale field success.
Cross-Functional Leadership
- Collaborate deeply with Product, Marketing, Engineering, Customer Success, and Cloud Ops.
- Influence roadmap and go-to-market execution to align with field feedback and customer needs.
- Champion Neo4j's Cloud First and GraphRAG for GenAI vision across the organization.
Ideal Candidate Profile Experience \& Background
- 15 years in technical customer-facing leadership roles, ideally in data infrastructure, cloud, or platforms.
- Proven experience leading cloud transformation (e.g., migration to cloud, cloud-native GTM).
- Background with companies like MongoDB, Confluent, Elastic, AWS, Azure, Google Cloud, Snowflake or similar.
- Strong track record of owning and driving consumption, revenue and retention metrics.
Skills \& Attributes
- Deep technical acumen in data platforms, cloud infrastructure, or distributed systems.
- Operationally rigorous and data-driven with strong reporting and metric hygiene.
- Inspirational leader who can scale teams while driving accountability and execution.
- Highly collaborative across Sales, Product,Engineering; natural cross-functional player.
- Experienced in customer success from pre-sales through long-term adoption.
Logistics
- Global role; can be based anywhere. Must be willing to travel frequently to meet with customers, team members, and partners.
