Seasonal Live Services Agent

ServiceTitan • Greater Halifax, Canada • 3h ago

Ready to be a Titan?

****What you'll do:

Speak with customers via phone, taking ownership of their needs and managing them to completion
Educate customers about our services and benefits, and find creative solutions to their problems
Guide customers through potential solutions to find the best match for their needs
Book services and ensure completion/satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Meet targets with regard to contact rates, bookings, and other key performance indicators
Be a fierce advocate for our customers, keeping their best interests at the forefront of every interaction

****What You'll Bring:

A customer-centric approach, with a passion for delivering exceptional service
Excellent communication and problem-solving skills, with the ability to think outside the box
A self-starter mentality, with a strong desire to learn and grow
Ability to work in a fast-paced environment, handling multiple calls and prioritizing tasks effectively
Strong attention to detail, with the ability to accurately document customer interactions and issues
Experience in customer service, preferably in a call-centric environment

****Why Join Us:

Opportunity to be part of a rapidly growing company that's changing the way home services are delivered
Competitive salary and benefits package
Comprehensive training program to ensure your success in the role
Collaborative and supportive work environment
Recognition and reward for outstanding performance and customer satisfaction
Opportunities for advancement and professional growth

****Job Details

Job Type: Part-time or Full-time
Benefits: Work from home, full-time benefits to be discussed
Schedule: Part-time (20-29 hours/week), full-time (32-40 hours/week), with morning, day, and evening flexibility
Must be open to weekends and holiday availability

Training:

Please note that bonus and equity are not applicable to positions with a fixed-term contract.

Be Human With Us:

What We Offer

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.