Customer Service Specialist -- Manufacturing - Pickering, ON
About the role:
A global manufacturing company is looking for an experienced Customer Service Specialist to join their growing team in Pickering. Known for industry-leading innovation and development, they take pride in delivering superior customer service. They're seeking individuals who are passionate about customer satisfaction and eager to grow alongside the company as it expands its operations.
Core Responsibilities:
As Customer Service Specialist, you'll be responsible for managing customer queries and complaints, including but not limited to:
- Respond promptly to customer inquiries.
- Process orders, including receiving, pricing, and confirming within 24 hours.
- Handle order modifications, forms, applications, and requests.
- Address customer complaints and effectively de-escalate situations.
- Escalate complex complaints through appropriate channels when necessary.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Assist customers with questions about products and order status.
- Provide clear information to help customers understand the company's products and services.
- Collaborate with Canadian and US sales teams on upcoming orders and pricing.
- Analyze customer order patterns to identify efficiencies and opportunities.
Minimum Requirements:
- High School Diploma, general education
- 3+ years of experience in a similar position
- Excellent verbal and written communication skills
- Basic Math Skills
- Strong proficiency in Microsoft Office including Outlook and Excel
- Proactive approach to problem-solving with a strong sense of urgency.
- Experience within the manufacturing sector will be ideal
- Willingness and ability to commute to Pickering, 5 days a week.
What We Offer:
- Base Salary
- Full health, dental and vision benefits
- 3 weeks of vacation
If you have a passion for customer service and enjoy working in a collaborative setting, we'd love to hear from you. Apply now!
