Baker Tilly KDN is looking for inspired and enthusiastic individuals to join our team of professionals as a Help Desk Support Technician Co-Op. While at BT KDN, you'll have the opportunity to troubleshoot real IT challenges while working alongside ourexperienced industry IT professionals (including cybersecurity experts!)and contribute to projects that keep our local and remoteemployees connected and productive.This is more than just a co-op role --- it's a launchpad for your future in tech. If you're enrolled in an approved Computer Technician/Technologist co-op program and ready to assist our dynamic team, we want to hear from you!
Why join the Baker Tilly KDN team?
With BT KDN, you can find a career that's uniquely you. Our professionals are encouraged to Be True to their values and ambitions. We have strong community roots and believe in providing our clients with high quality, personalized service. Our success depends upon attracting, developing and retaining strong professionals. We are committed to providing a challenging and fulfilling career fill with opportunities for growth. When you join our firm, you can expect:
- A leadership team committed to your success
- Challenging and varied assignments
- Ongoing training and support for professional development
- A professional, fun and friendly working environment
What would you be doing?
- Assist the IT team in the following IT-related tasks, inquiries and Tier 1 issues such as:
- Basic hardware and software troubleshooting for desktops, laptops, and mobile devices.
- Maintain and update IT assets, ensuring proper documentation of hardware, software, and procedures.
- Learn and become aware of the Firm's IT security policies and procedures.
- Escalate unresolved issues to the Technical Specialists and/or IT Manager.
- With the guidance of the IT Team, aid in providing support in response to IT-related emergencies, such as loss of connectivity, to minimize disruptions to productivity.
- VPN connectivity and RDP (Remote Desktop Protocol) access for remote workers.
- Password resets and user account provisioning (on-prem Active Directory and Azure AD).
Who is our ideal candidate?
- Must be enrolled in an approved post-secondary education in an IT program.
- Basic knowledge of IT networking concepts (TCP/IP, DHCP, DNS, etc.) and familiarity with Windows Server environments is required.
- Proficiency in Microsoft Office 365 products and services.
- Excellent verbal and written communication.
- Creative problem-solving ability.
- Experience in delivery of quality customer-service.
- A keen desire to learn and develop technical skills in a professional environment.
- Someone who demonstrates strong interpersonal and relationship building skills.
- A team player with a positive 'can do' approach.
- A general knowledge of the Firm's products and services.
- A basic understanding of industry and technical trends.
- Entry-level IT certifications such as Comptia A is considered an asset.
- Familiarity with PowerShell scripting and virtualization concepts, including Hyper-V.
- Knowledge of Microsoft Windows Server roles is beneficial
About Baker Tilly KDN
Baker Tilly KDN LLP (BT KDN) is a full-service accounting firm providing assurance, tax and related business advisory services to a broad range of clientele from our offices in Peterborough, Lindsay, Courtice and Cobourg. With 19 partners and more than 140 employees, BT KDN is the largest locally owned and operated regional accounting firm in Central Ontario.
In addition to top-notch assurance and tax guidance, BT KDN stands out by providing dynamic value-added expertise in a number of specific areas, including valuation, cybersecurity, and data analytics.
***Only students currently enrolled in a Canadian academic program and returning to their studies will be considered for Co-op/Internship opportunities.
*Baker Tilly KDN LLP is an equal opportunity employer and does not discriminate in employment on the basis of race, colour, religion, gender, national origin, political affiliation, parental status, marital status, sexual orientation, disability, age, or other non-merit factors. Baker Tilly KDN LLP is dedicated to fostering, supporting and celebrating a diverse workplace. Accommodation is available to all applicants upon request throughout our recruitment and selection process. Please contact us at ******** if you require accommodation. We will work with all applicants to accommodate their accessibility needs.
Baker Tilly KDN LLP is a member of Baker Tilly Canada Cooperative, which is a member of the global network of Baker Tilly International Limited. All members of Baker Tilly Canada Cooperative and Baker Tilly International Limited are separate and independent legal entities.
