Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.
Role description:
Arcadis is seeking a Tier 1 Application Support Specialist to provide critical application support for our ATIS 511 (TraveliQ) product and related systems. In this role, you will ensure the infrastructure health of our applications, perform preventative maintenance, monitor AWS Cloudwatch and PRTG alarms, and promptly resolve or escalate client-reported issues. The ideal candidate will have a proactive mindset, strong communication skills, and the ability to thrive in a 24/7 support environment.
The role sits within our global business area Digital Intelligence. We use digital intelligence and deep human knowledge to create products and solutions in a holistic way. We empower our clients with agile, data-driven insights and technologies that complement our sustainable design, engineering and advisory expertise. We can confidently work in partnership to address global challenges from climate change and rapid urbanization, to increasing digitalization, socio-economic disruption and societal expectations head-on, all with the common goal of improving quality of life.
Role accountabilities:
- Infrastructure Maintenance: Ensure infrastructure health and engage in necessary preventative maintenance.
- Client Support: Monitor the support inbox for new client requests or reported issues, ensuring prompt and effective responses.
- AWS Cloudwatch Monitoring: Monitor AWS Cloudwatch alarms and dashboards to identify potential issues and resolve them before they become critical.
- Issue Triage and Resolution: Triage detected or reported client issues, resolve Level 1 issues, and escalate to subject matter experts when deeper expertise is required.
- Alarm Design and Implementation: Design, implement, and monitor PRTG alarms to provide advanced data monitoring and verification.
- Client Communication: Coordinate communication between the ATIS team and clients for release scheduling and deployment.
- Customer Satisfaction: Ensure client satisfaction through prompt responses, thorough issue resolution, and professional engagement.
- 24/7 On-Call Rotation: Participate in a rotating on-call schedule to provide continuous support for ATIS and ATMS departments.
Qualifications \& Experience:
- Experience: Previous experience in IT support roles, specifically involving system monitoring, cloud environments, and troubleshooting application-related issues.
- Education: Any post-secondary education in IT, Computer Science, or a related field.
- Certifications: Certifications such as AWS Cloud Practitioner or similar are considered beneficial but not required.
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion \& Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.
The salary range for this position is 56,000 RANGE 70,000 CAD. The base salary represents Arcadis' hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role.
