technical support specialist – information technology (IT)

WZMH Architects • Toronto, Ontario, Canada • 11h ago

Overview

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

Relocation costs covered by employer
Help desk
Telecommunications industry
Consulting firm
General office
Private company, corporation or industry
Office building
Private sector

Responsibilities

Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
No supervision responsibility
MAC
Networking software
Networking hardware
Intranet
Internet
Servers
Desktop applications
Security software
Multimedia software
Word processing software
Presentation software
Mail server software
Communication software
Image editing software
Programming software
HTML editing software
Web service design
Mapping and data visualization software
Database software
Programming languages
MS Active Directory
MS Office
MS Windows
SharePoint
Spreadsheet
Wireless networks
AutoCAD
Autodesk REVIT
SketchUp
MicroStation
Amazon Web Services (AWS)
V-Ray
Criminal record check
Own transportation
Public transportation is available
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail
Sitting
Combination of sitting, standing, walking
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Honesty

Benefits

Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits
Group insurance benefits
Life insurance
Long-term care insurance
Maternity and parental benefits

Other Benefits

Learning/training paid by employer
On-site amenities
Parking available
Travel insurance

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