Company Description Job Description
Position Summary Duties
- Performing customer service responsibilities, payment and collection responsibilities, account receivable reconciliation activities, clerical support services and assisting with patient coordination.
- Consults with and engages appropriate staff members, physicians, policies and others to help facilitate the course of a patient's journey.
- Develops and maintains fundamental strong relationships with clinical teams, external partners and other stakeholders by consulting, problem-solving cases and providing ongoing direction to self-pay and or third party payers.
Qualifications
- Completion of a recognized post-secondary Office Administration certificate program, or recognized preferred.
- At minimum a 3-year community college program in Business Administration or recognized equivalent, required.
- At minimum, 1 - 2 years of experience in a similar role.
- Previous on-the-job word processing and spreadsheet experience required
- Experience working in a Microsoft Office software environment an asset.
- Experience working in a health care environment an asset.
- Excellent interpersonal and customer service skills required.
- Good verbal and written communication skills.
- Good organizational, time management and prioritization skills required.
- Ability to troubleshoot and resolve clinic/client/customer problems in a diplomatic manner required.
- General knowledge of office practices, processes and procedures required.
- Knowledge of medical terminology an asset.
- Ability to deal effectively with difficult clients and conflicting situations required.
- Ability to anticipate and tune - in to customer's unique needs required.
- Ability to produce high quality work in accordance with Hospital standards.
- Flexibility required to keep pace with an ever-changing environment.
- Standard First/Aid Basic Rescuer Cardio-Pulmonary Resuscitation (C.P.R.) certification an asset.
Additional Information
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Competitive offer packages
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Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP
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A flexible work environment
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Opportunities for development and promotions within a large organization
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Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
University Health Network
