Senior Services Delivery Specialist, Enterprise Cloud Services

SAP • Toronto, Ontario, Canada • 11h ago

What you'll do

Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
Serve as an escalation point for technical issues related to the EOS customer landscape. • SDS acts as the primary contact from the EOS delivery teams in the different service areas - Service Request Fulfilment, Incident Management, Event Management and Problem Management.
Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc.
Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
Collaborate with Product Development and support for roadmap, feature and bug fixes.
Proficient in analytical and solution-oriented thinking.
Excellent written and verbal communication skills in English.

What you bring

Bachelor's degree or higher in Computer Science, Engineering, or Information Management
9+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase. • Advanced technical background in Linux-based server operating systems
Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill

Location:

SAP

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