Description Scope of Position
Major Responsibilities Business and Data Analysis
- Performs in-depth system analysis to interpret business rules and requirements for technical systems
- Translates conceptual design into thorough business specifications or into functional solutions (e.g. BRD, User stories)
- Develops or coordinates and makes recommendations on test scripts to participate in testing sign off or business user sign off
- Responsible to document procedures, technical requirements and release notes that are appropriate for a technical or a non-technical audience
- Participates in the implementation and delivery, and provides post-implementation support
- Works closely with developers, system analysts and other business analysts to ensure that the full effects of any system changes are complete
- Creates actionable analysis using a diverse set of data and analytical capabilities and tools (excel, SQL, statistical analysis, etc)
- Provides on call production support for the digital applications
Service design
- You will understand complex systems and help reorganize longstanding operating models to remove barriers to great experiences
- Become a subject matter expert for the digital applications from a technical and member perspective
- Coordinate, schedule and facilitate process improvement and design sessions and apply root cause analysis techniques
- Perform needs assessments and defines functional requirements of perspective business systems as required
- You will work with multiple employee groups to help design member-centric solutions.
- Use various tools to uncover ways to help make our members financial lives easier including journey maps, service patterns and service blueprints to effectively institutionalize customer-centric practices.
- Act in an advisory/mentoring capacity for other stakeholders, developers and all those involved in the project at hand
- Support the implementation of process improvements and general maintenance
- Responsible for creating and maintaining a close working relationship with subject matter experts from the business and IT to ensure understanding of business needs
Qualifications
- University degree in a computer science or related field and equivalent working experience (or working toward a business analysis certification) with business analysis, methods and procedures
- A minimum 5 years experience at this level
- Excellent data analysis skills and desire to support data driven decision making.
- Experience following the iterative and agile SDLC and working in a DevOps/Agile environment (we use Azure DevOps)
- Solid background in team facilitation, business process analysis and experience in co-coordinating user testing and an ability to translate conceptual design into business specifications or into functional solutions
Key Skills And Competencies
- Get stuff done attitude
- Ability to deep dive on analyses
- Excitement for the Financial services and Fintech sector
- Significant analysis and problem resolution skills, initiative, sound judgment and communication ability (verbal and written), combined with creativity and strategic thinking
- Ability to multitask and adapt to shifting/changing priorities
- Ability to communicate effectively and present recommendations for approval to all levels including senior managers
- Good organizational and time management skills as well as facilitation skills
- Ability to understand information architecture and systems thinking as they are used to design a service
About Alterna Savings
Working at Alterna
- Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.
- Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact our Recruitment Team and let us know how we can accommodate you.
