Requisition ID: #
Join a purpose-driven, winning team committed to results in an inclusive and high-performing culture.
About the role
As a Customer Experience Associate, you are the face, character, and heart of our branches. Scotiabank is a place where we prioritize our customers' needs and help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, your focus is to provide exceptional service throughout the customer's journey by:
- Taking a proactive approach to discovering our customers' needs and listening to understand what they are asking for.
- Processing day-to-day transactions.
- Nurturing rich, long-standing relationships.
- Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities.
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service.
- Uncover and solve customers' needs.
- Explain complicated concepts simply.
- Demonstrate success in a target-based performance environment and contribute positively to a team-oriented work environment.
- Show eagerness to learn and determination to succeed.
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you:
- Have proven customer service skills through work or community involvement.
- Are willing to assist in a professional, friendly, and efficient manner.
- Are available to work a flexible schedule.
- Are comfortable in simple sales situations.
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers.
What's in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development.
- Internal training to support your career growth and enhance your skills.
- An organization committed to making a difference in our communities --- for you and our customers.
- Recognition and rewards for high performance, supported by leadership through meaningful development conversations and internal training for growth.
- A competitive compensation and benefits package.
Location
Canada: Ontario: Guelph
About Scotiabank
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future," we help our customers, their families, and communities succeed through a broad range of services including personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.
We value the unique skills and experiences each individual brings and are committed to creating an inclusive and accessible environment. If you require accommodations during the recruitment process, please inform our Recruitment team. Technical assistance is also available.
Candidates must apply online to be considered. We appreciate all applicants' interest; only those selected for an interview will be contacted.
