JOB TITLE: Senior Manager, Venue \& Community Space RentalsLOCATION: Toronto Reference LibrarySTATUS:Permanent Full-Time - ExemptJOB SUMMARY:Reporting to the Director, Service Development \& Innovation, the Senior Manager, Venue \& Community Space Rentals has an overall leadership role in planning, managing and evaluating venue and community space rental services for Toronto Public Library. The position oversees a team of over 50 staff including the Manager, Operations (Venue \& Community Space Rentals), exempt Sales Supervisors and a range of unionized staff. Areas of responsibility include planning and implementation of venue and community space rentals for over 100 community rooms, 12 premium event venues and 3 performing arts theatres across TPL's 100 library branch locations.
The Senior Manager leads system wide space-use initiatives that balance library public service needs with revenue generation and develops and administers related budgets. The position undertakes special assignments relating to space rental services that have system wide impact. The Senior Manager fosters a culture of innovation and a collaborative, user-centered approach to service design and development.
JOB DESCRIPTION:Provides organizational vision, leadership and direction for space rental services, special projects and service or operational committees. Plans, implements and evaluates departmental/system initiatives, services and space use to ensure they meet customer needs, are cost-effective, equitable and inclusive and support the Library's strategic agenda. Develops goals and objectives for area of responsibility and monitors achievements to provide project tracking data to colleagues, partners and senior management
Plays a lead role in developing and implementing plans to market and promote venue and community space rental services to local or targeted communities to foster awareness and use of Library space to generate revenue and promote community-building in Toronto's diverse and evolving urban environment. Accountable for effective management of financial resources. Monitors budgets for venue and community space rental services and makes adjustments and recommendations as required.
Leads or participates in the development of capital or operating plans/business cases/budgets, or fundraising, grant, and sponsorship initiatives for venue and community spaces to ensure the adequacy of core funding as well as to obtain the alternative funding to extend strategic Library initiatives and services beyond that sustainable through the City budget process. Effectively communicates policies and services to internal and external stakeholders in order to maximize buy-in and support for Library operations and innovation. Liaises with government and community to develop and strengthen the library's relationship with the Municipality, the community, the media, other libraries, government ministries and agencies, professional organizations and potential funders.
Develops relationships and represents the Library in appropriate partnerships and community and professional organizations. Contributes to development of the Library's strategic direction and mission at the departmental and corporate level to ensure that the Library's long-term planning continues to respond to the diverse needs of local neighbourhoods while consolidating its position as a world leader in the provision of public library service. Ensures delivery of high caliber service, support and coordination within the division; plays the lead role in research as well as divisional policy, issue, and project management
Provides timely and accurate issue management, including communication with staff, residents and other key stakeholders
Provides overall senior level support in assigned areas, including report writing and framework development, for the Director. Hires new staff, transfers, promotes, approves wage increases and confirms performance evaluations. Disciplines, terminates, participates in grievance procedures and administers collective agreement as required.
QUALIFICATIONS:University degree in a related discipline such as a Bachelor of Commerce (BCom) with specialization in Hospitality \& Tourism Management or Business Management is required. Significant management experience, technical knowledge and proficiency gained through a minimum of seven (7) years of progressively more responsible positions in a related industry including partnership development, operations planning, budget preparation and analysis, service design and delivery, and a general proficiency in the range of technical and operational issues facing the service area. Demonstrated ability to operate as a fully accountable project leader, as a member of a management team, and as part of self-directed work teams.
Demonstrated competencies that include highly developed human relations, communication, negotiation, analytical and conflict resolution skills. Experience in managing a team of management, professional and support staff, preferably in the area of responsibility. Proven ability in project management and change leadership.
Demonstrated ability to establish effective working relationships and collaborative work approaches with both internal and external contacts. Committed to providing equitable, efficient, responsive, and innovative service to customers. Demonstrated capacity for service planning, problem solving, results orientation and creativity.
Highly developed oral and written communication skills and strong interpersonal skills. Demonstrated ability to maintain and apply knowledge of developments in the relevant fields and relevant legislation. SALARY:Exempt Grade 8: $122,305 - $163,639 (2024 Range)The Toronto Public Library invites applications from all qualified individuals.
The Library is committed to employment equity and diversity in the workplace and welcomes applications from visible minorities, aboriginal people, persons with disabilities, and persons of any sexual orientation or gender identity. Upon request, accommodation will be provided for persons with disabilities through all stages of the recruitment and selection process.
