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Position Overview
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.
Key Responsibilities
- Ensures Customer Satisfaction: Using the GET Involved approach to customer service, greets each customer, engages them during the transaction, and thanks them for their business.
- Demonstrates knowledge of products and services and makes appropriate suggestions to meet customers' needs.
- Treats all customers and associates sincerely and appreciatively, minimizing checkout line wait times and acknowledging waiting customers.
- Promotes and recommends services such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.
Maintains Safety, Security, and Shrink Mitigation
- Follows all safety and loss prevention policies and procedures.
- Follows processes on the front-end designed to mitigate shrink and protect assets.
Competencies
- Communicates Effectively
- Customer Focus
Skills
- Interpersonal skills
- Cash Handling
Management and Work Environment
Reports to: Front End Supervisor
Travel Requirements: None
Physical Requirements: Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Working Conditions: Flexible schedule including evenings and weekends; warehouse environment that can be dusty and noisy; doors frequently open, causing drafts and temperature changes.
Minimum Education and Experience
- High school diploma or equivalent
- 1 to 2 years retail or cash handling experience is an asset
Certifications and Other Requirements
NA
