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Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues
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Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule.
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Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans
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Develop repeatable and scalable processes to improve project quality and delivery
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Manage several concurrent projects of differing sizes and complexity
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Build and maintain effective partnerships with key cross-functional leads
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Act as the point of contact in managing all planning and implementations through heavy engagement with the client
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Coordinate and report on implementations timelines, tasks, deliverables, and status' with both internal and client project teams
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Post contract overview sessions and communication workflow mapping
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Coordinate the customer support process and supporting creation of training material and articles
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Contribute to the internal knowledge base so you can share lessons learned with other resources
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Stay up to date on product knowledge and the functionality of product features
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Tracks progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to for internal and external parties
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Maintains an awareness of internal processes and practices to influence the success of programs and initiatives.
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Updates project timelines as tasks complete, tracking progress against milestones and highlighting where items are starting to slip
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Develop repeatable and scalable processes to improve project quality and delivery
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Monitor and contribute on project tasks and hours to recognize maximum revenue each month
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Maintain alignment with Finance and Accounting in order to build on revenue recognition best practices
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Share product feedback with Product and Engineering teams to help improve the product
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Gather, document and verify customer solution requirements using detailed meeting notes, checklists \& intake forms
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Education: Diploma in Business Administration or equivalent
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Experience: Approximately 2-3 years of Project Management experience
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Able to maintain high-quality service delivery and documentation
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Self-driven, and able to work independently and with a team
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1 years of hands-on implementation experience with SaaS application
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Ability to work in a fast-paced, deadline-driven start-up environment
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Strong Communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly
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Strong analytical skills to solve and model complex business requirements and make recommendations on best practices
