user support technician

JumpModel • Edmonton, Alberta, Canada • 12h ago

Overview

Bachelor's degree

Experience

Responsibilities

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Provide customer service
Manage incidents
Information Technology Infrastructure Library (ITIL)
Servers
Database software
Oracle
SQL
Spreadsheet
XML
Enterprise resource planning (ERP) software
Fast-paced environment
Work under pressure
Attention to detail

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