Join to apply for the Database and Platform Coordinator role at Autism Ontario
Autism Ontario is a charitable organization with over 52 years of experience representing individuals on the autism spectrum and their families across Ontario. We are the leading source of information and referral on autism in the province and a major voice for the autism community. Our mission is to create a supportive, inclusive Ontario for autism, valuing collaboration, respect, accountability, and being evidence-informed.
Job Summary
Title: Database and Platform Coordinator
Location: Hybrid; primarily remote, with occasional travel to Toronto Provincial Office or regional offices
Hours: 37.5 hours/week
Salary: $65,000 - $70,000/year
Duration: One-year contract
Role: New Role
Position Summary
The Database and Platform Specialist ensures the secure, efficient, and reliable maintenance of Autism Ontario's customer relationship management database. Responsibilities include managing, maintaining, and optimizing databases, collaborating with internal teams and external vendors, and supporting various platforms used by the organization. This role is ideal for a problem solver with a passion for technology and a desire to make a difference.
Key Responsibilities
- Provide technical support and manage infrastructure for the CRM database and associated platforms.
- Troubleshoot issues, oversee system updates, and implement enhancements.
- Monitor platform performance, set objectives, and report to the IT and Systems Manager.
- Support fundraising, awareness, and marketing campaigns within the CRM in collaboration with the Communications team.
- Ensure compliance with data privacy regulations (e.g., PIPEDA, GDPR) and CRA guidelines, maintaining data integrity and security.
- Develop queries, reports, and dashboards to analyze data across various departments.
- Work with IT and program leads to identify needs and resolve technical challenges.
- Conduct audits and implement best practices for data management.
- Support external payment processors for donations, including reconciliation procedures.
- Manage membership data and develop infrastructure for prospective donor pipelines.
- Maintain stakeholder databases for targeted outreach.
- Provide insights through fundraising metrics and ensure integration between CRM and financial systems.
- Train staff on CRM systems such as HubSpot, Civi-CRM, WordPress.
- Support events and programs, which may require after-hours or weekend work.
- Perform other duties as assigned.
Qualifications
- Post-secondary education or diploma in Database Management, Computer Science, IT, or related field.
- Experience with CRM platforms like Civi-CRM, HubSpot, WordPress, Zoho Desk, or Eventbrite.
- Proficiency in SQL, data queries, and analytics.
- Understanding of data privacy laws and best practices.
- Strong collaboration and communication skills.
- Experience training staff on systems.
- Adaptability to changing needs and technologies.
- Proactive problem-solving skills.
- Commitment to equity, inclusion, anti-racism, and anti-ableism.
- Bilingual (French/English) is an asset.
Perks and Benefits
- Flex hours and hybrid work model
- Semi-casual dress code
- Three weeks vacation plus additional days
- Comprehensive benefits including health, dental, vision
- RRSP contributions
- Professional development opportunities
- Team-building activities
- Supportive workplace culture
Application Details
Submit your resume and cover letter to ***********@autismontario.com by May 9th, 2025. Only shortlisted candidates will be contacted.
Autism Ontario is an equal opportunity employer and encourages applicants from all backgrounds, including those on the autism spectrum and from equity-deserving groups. We are committed to accessibility and will provide accommodations during the hiring process upon request.
