Arima is developing a privacy-preserving synthetic data generation algorithm to help companies make their data less siloed and more powerful. Together with 21 proprietary data partners, Arima's Synthetic Society is a knowledge base that mirrors the real world and helps companies enrich their 1st party intelligence to build complete customer journeys. We have APIs and a marketing focused business intelligence tool available to help customers easily leverage our datasets, integrate 1st party data in a privacy preserving way, and run analysis and modelling in a few clicks.
We are looking for an Enterprise Customer Success Specialist to play a key role in our solutions team. This position involves leading the technical aspects of the sales process and customer engagement, from demonstrating our capabilities and implementing solutions that align with our clients' strategic needs. The ideal candidate will bring a strong technical background in AI, a passion for problem-solving, and a commitment to delivering value to our customers.
Here's the headlines of what you will be working on:
Sales and client relationship:
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collaborate with sales team on business opportunities
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respond to RFP's, clients' support and technical inquiries
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act as trusted technical advisor to clients and prospects
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identify upsell and cross-sell opportunities
Product development and technical expertise:
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drive product evolution based on customer feedback
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collaborate with product management on feature prioritization
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maintain deep knowledge of Arima's offerings and industry trends
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provide technical guidance to internal teams and customers
Implementation and integration:
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design custom solutions for client needs
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oversee complex implementations and resolve technical issues
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design and execute POC's, analyzing results for improvements
Cross-functional collaboration:
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work with engineering, product, and support teams
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participate in cycle planning and product roadmap discussions
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facilitate communication between technical and non-technical stakeholders
Documentation and knowledge sharing:
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create and maintain technical and customer success documentations
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develop training sessions
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contribute to company knowledge base
Join Us If You:
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Bachelor's degree in a technical or analytics related field.
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Have 2 years of solution engineering, client success, technical sales, or a similar role within the data and AI domain.
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Familiar with marketing science techniques such as marketing mix modelling, multi touch attribution and causal inference methodologies.
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Are technically savvy and can simplify complex concepts for others.
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Have a proven track record in client relationship management and advisory roles.
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Possess excellent presentation and communication skills.
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Can thrive in a fast-paced, collaborative environment.
If you're ready to bring your skills to Arima and help shape the future of our solutions, we want to hear from you! Let's make great things happen together!
