Job Summary
Duties and Responsibilities
- Work with the food services management team to develop a sound approach to the marketing of food and beverage banquet facilities to customers.
- Have the ability to identify the client's need and evaluate their requirements.
- Provide cost estimates and banquet event orders in a timely manner.
- Assist with menu planning based on communication received from the culinary team.
- Obtain/record event details on banquet event orders; confirm booking reservation in city system (ActiveNet); effectively communicate even details/service requirements and updated to all related venues.
- Upsell and maximize revenue potential.
- Follow-up with clients upon event completion.
- Attend food and beverage trade shows for the purposes of business development and sales; develop customer "friendly" service/resource programs.
- Assist client with planning to ensure the banquet "experience" (event coordination/timing, ceremony/floor/conference/meeting set-ups, wine/bar service, menu selection, linens and music/decorations) meet expectations and is well received.
- Update on a regular basis date entry for a variety of administrative documents/reports.
- Process invoices for banquet/catering services and forward them to the customer service centre.
- Work with administrative staff on monthly revenue reconciliation.
- Act as a resource for Food Services and venue staff with respect to details and logistics.
- Perform other duties as assigned.
Skills And Qualifications
- Graduate of a post secondary program in a Hospitality or Event Management program with at least 5 years progressive event coordination responsibility in restaurants/catering, and or conference/event coordination, sales and marketing experience.
- Must possess Smart Serve Certification and willing to obtain First Aid/CPR, Food Handlers and WHMIS certification within 6 months of hire.
- Experience and robust working knowledge of wedding etiquette/planning, banquet styles of service, cocktail receptions, conference/meeting requirements, golf tournaments, theatre events.
- Extensive knowledge of Alcohol and Gaming Commission of Ontario rules, regulations and endorsements required.
- Competent computer literacy in MS Word, Outlook and Excel.
- Ability to learn and apply various other software programs including: ActiveNet Report Printing, SAP systems and Silverware Point of Sale (or comparable POS systems) and event management software.
- Excellent customer service skills with the ability to establish effective working relationships with both external and internal customers/coworkers by way of excellent oral and written communication skills.
- Ability to work in a fast-paced work environment including strong organizational skills with the ability to prioritize, multitask and work under tight timelines.
- Must be able to work effectively in a team setting as well as independently.
- Excellent organizational skills with the ability to prioritize, follow-up, as well as exercise good judgement with customer requests.
- Knowledge of corporate business trends, ability to prepare estimates and Request for Proposal (RFP's) accurately.
- The ability to work flexible hours including evenings, weekends and holidays is required.
- Position requires successful candidate to travel between various locations with the City. Access to a personal vehicle, preferred.
Equity, Diversity and Inclusion
Accommodations
