Product Manager

HOOPP (Healthcare of Ontario Pension Plan) • Toronto, Ontario, Canada • 14h ago

Why you'll love working here:

high-performance, people-focused culture
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees' career growth
membership in HOOPP's world class defined benefit pension plan, which can serve as an important part of your retirement security
competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).
optional post-retirement health and dental benefits subsidized at 50%
yoga classes, meditation workshops, nutritional consultations, and wellness seminars
the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary

What you will do:

Lead the development and fulfillment of product strategies by creating a vision, go-to-market, and execution road map to support the growth of the digital platform
Leverage digital technologies to enhance internal administration through process automation and redesign of tools to support the service model
Identify new product opportunities and provide input to strategies that span the end-to-end client experience for the target audience; direct their implementation and execution while ensuring the appropriate economic value
Translate product strategies into product initiatives and lead or support multidisciplinary and cross-functional teams in delivering enhancements to product, service, or process design. This includes not only assigning tasks but actively assisting team members in completing those tasks.
Manage the development and implementation of new products and/or enhancements to existing products
Identify, build, and own business requirements from all major stakeholders for specific product features and services, including requirements associated with Target Audience communications, internal training, and support
Manage product and service positioning, ensuring consistency across the product offering and service platform
Manage the portfolio of existing product features, promoting adoption and maintaining competitiveness with features provided by other peer plans
Ensure the successful and timely completion of multiple, simultaneous projects.
Provide project management support including plans, schedules, budgets, and status on specific initiatives, monitor progress against planned objectives
Monitor the marketplace for opportunities, improvements, regulatory and industry-wide developments; collect and analyze information and data regarding trends, internal and external stakeholders to propose product innovations and enhancements
Provide input and direction on vendor negotiations and external consultant arrangements; management of vendor relationships as required to support the product
Build cohesive and compelling presentation material that can be used by senior management to build support and buy-in for operations initiatives; make presentations to various stakeholders and audiences as necessary (client presentations, etc.)
Create and maintain a leadership presence within the division by influencing and championing successful change including new ways of doing business, challenging existing business processes
Develop cross-functional business partnerships and buy-in to facilitate initiatives
Be creative and diligent both in sourcing new ideas and addressing various challenges in their advancement; be innovative, think out of the box, and be a problem solver and solution provider

What you bring:

University degree or post-graduate and/or combination of equivalent training, education and experience is required
5 - 8 years of progressive experience in product development, digital technology, marketing, or other relevant industry experience
Minimum of 5 years of pension business experience, ideally in another part of the pension environment, including banking, insurance or consulting business, preferably within product development
Minimum of 3 years of experience developing comprehensive business cases, strategies, KPIs, and product roadmaps
Proven track record of launching products or defining service experiences for external customers
Ability to develop, articulate and deliver compelling arguments and presentations using different media
Possess a risk and controls mindset in the development of product features and service experience to safeguard member information and balance operational risk and regulatory compliance
Skilled at developing strong, authentic relationships with internal and external partners and stakeholders to collaborate and effectively manage competing priorities
Minimum of 3 years leading multi-disciplinary teams to deliver on projects, with knowledge of defining and tracking success metrics
Proven ability to use critical, rational, and logical thinking
Excellent time-management skills, specifically in project management with an ability to delegate and influence key stakeholders
Proven communication and negotiation skills
Adaptable to change and an ability to remain resilient under pressure
Capable of working in environments where processes can be both structured and ambiguous
Ability to see the big picture but manage details.
Strong knowledge of retirement products and the marketplace

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