-
Responds to any general inquiries including answering telephone calls and ensuring staff, volunteers, clients and visitors are greeted and directed to the appropriate resource in a friendly courteous manner.
-
Responds to messages from the answering service as required.
-
Greets and directs all in-office visitors and in-coming calls.
-
Ensures incoming and outgoing correspondence is distributed accordingly and in a timely manner.
-
Responsible for the mail pick-up and drop off.
-
Answers general inquiries regarding the VON organization with informed and satisfactory responses.
-
Distributes departmental mail, including mail outs, postal meter, and internal departmental mail.
-
Schedules and organizes meetings and appointments as requested.
-
Prepares all general correspondences, memos, forms, minutes, brochures, invitations, staff lists, reports and other documents as directed.
-
Assists in the production of newsletters (including collection of material, typing/formatting and photocopying/printing) and in standardizing processes and forms.
-
Manages filing systems for all client, personnel and general files, ensuring accuracy, security and confidentiality.
-
Updates policies/procedures and manuals as required.
-
Inputs relevant information and produce reports, statistics and data as directed for the efficient operation of the function.
-
Orders supplies, receives and maintains an inventory of required supplies.
-
Collaborates with teams for to organize logistics for special projects, events and seminars.
-
Receives and receipts donation, and bill payments.
-
Prepares bank deposits.
-
Performs other duties as assigned.
-
Communicates regularly and follow up with employees, managers and corporate services staff.
-
Post-secondary education in office administration, office information technology or a related field or related relevant experience
-
Proficiency in Windows OS and MS Office Suite programs
-
Experience with scheduling software and Cognos is considered an asset
-
Experience with a unionized environment is considered an asset.
