Who We Are
Position Overview Workplace Team Lead (WTL) - Region
What You'll Do Workplace Team Lead (WTL) - Region
- Manage the successful implementation and on-going functionality of the Cisco Workplace, delivering services and solutions supporting Employee Experience
- Represent the Voice of Client and act as agent for WPR with clients, enabling client success with balanced affordability
- Serve as the Single point of contact for critical escalations for WTL in Canada
- Be accountable for on time delivery of projects/programs and services that impact the Client Experience. Understand client purpose and translate requirements. Partner across WPR and Cisco teams for effective delivery
- Be responsible for the (X) region/metro Site assessment and reporting on status and health with outsourced contract management partners
- Participate in the development of the Plan of Property and Metro Plan for Canada; signs off to deliver as agreed
- Seek and integrate client feedback from employees, Cisco leadership and service providers into new or enhanced services or solutions which bring positive outcomes to the workplace experience
- Have financial/fiduciary accountability within prescribed limits and lead evaluations of options analysis to ensure optimized outcome for Cisco
- Lead and support regional client decisions on real estate portfolio performance
- Support physical integration of acquired companies and sites as defined by the Mergers and Acquisitions team
- Execute disaster and business continuity planning, preparedness and execution
Required
- BS or equivalent with 5 years Corporate Real Estate, Facilities Management, Team Leadership experience or related.
- Strong client relationship management skills, with the ability to manage and build collaborative relationships at senior levels.
- Expert planning, analytics, decision making, influencing and negotiating skills at an executive level
Desired
- Knowledge of health and safety regulations and a proactive approach to risk management
- Service Management with outsourced contract management partners
- Prior P\&L management experience and proven Financial Acumen
- Willingness to be on site 2-3 times per week with occasional travel
- Ability to monitor Workplace and Employee Experience industry and market trends and translate to Cisco's benefit
- Skillset to de-escalate. Ability to have difficult conversations
- Advanced knowledge of project/program management methodologies
- Interprets internal/external business challenges and recommends solutions that improve client outcomes and maintain fiduciary focus
- Expected to operate with no supervision in a complex, matrixed environment
- Communication skills - adept at communicating complex ideas, anticipates potential objections and persuades others to adopt an aligned point of view
Why Cisco
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