Experienced Commercial Property Claims Adjuster
Join us to apply for the Experienced Commercial Property Claims Adjuster role at Aviva Canada.
We currently have exciting opportunities for Experienced Commercial Claims Adjusters within our Customer Response - Property team. This hybrid role offers the flexibility of working both remotely and onsite.
You will be responsible for settling commercial property claims (80% commercial | 20% personal lines) primarily via telephone, focusing on quality and customer service. Collaboration with property vendors to quantify claims and apply cost-saving guidelines without compromising service quality is key.
What You'll Do
- Handle claims customer inquiries through phone and text channels.
- Investigate, negotiate, and settle various commercial property claims following Aviva's procedures.
- Confirm coverage and gather FNOL information.
- Provide expert guidance on commercial claims to customers and stakeholders.
- Ensure data accuracy and manage payments to vendors, insureds, and experts.
- Review reports, analyze estimates, and negotiate claims settlement.
- Advise customers on claim status, ensuring prompt and quality service.
- Complete all correspondence efficiently, including critical path creation and legal notices.
- Identify questionable claims, subrogation opportunities, and review case law for liability.
- Meet individual and team performance expectations and support company policies on attendance.
What You'll Bring
- 5+ years of property claims experience.
- At least 3 years handling first-party commercial claims across various industries.
- Industry designations such as CIP or FCIP preferred.
- Ability to thrive in a fast-paced environment and handle high-volume periods.
- Excellent communication skills, both oral and written.
- Proficiency in Excel, Word, PowerPoint, Outlook, and Guidewire.
- Licenses for claims adjusting in any province are a plus.
- Flexibility to work during rotating shifts, including some evenings, weekends, and high-volume catastrophe support.
What You'll Get
- Competitive salary based on experience and skills.
- Comprehensive rewards including bonuses, retirement plans, health benefits, and wellness programs.
- Opportunities for career development and ongoing education.
- Flexible vacation options and employee inclusion initiatives.
- Hybrid work model supporting work-life balance.
Note: AI tools may assist in our recruitment process. We are committed to providing accommodations for employees with disabilities throughout their careers.
