ITSM Tech Specialist II (ITSM Developer)

WorkSafeBC • Richmond, British Columbia, Canada • 17h ago

Overview What you'll do

Manage, administer and coordinate ITSM platform (ServiceNow) updates and upgrades to maintain performance and currency
Manage, administer, and design configurations and customizations for platform efficiency
Analyze and identify opportunities to automate workflows and solutions
Develop and implement no code and low code solutions
Respond and resolve high complexity incidents to minimize service disruptions and provide timely support
Assist in developing and implementation roll-out and change management plans for technologies and processes
Provide statistical analysis and reporting on related system performance
Communicate effectively and tactfully both verbally and in-writing with various technical and non-technical stakeholders
Think critically and analytically to solve complex platform issues to provide practical solutions
Maintain a high level of confidentiality to ensure the integrity of WorkSafeBC's files and information
Work within established policies and practices in the delivery of quality solutions
Provide education to internal stakeholders for related technologies and best practices
Make critical, complex decisions and recommendations for platform improvement and enhancements
A bachelor's degree in Information Technology, STEM (Science, Technology, Engineering, Mathematics), Business Management or equivalent
A minimum of 6 years of experience working in a technical support, development, or delivery role, inclusive of 5 years' experience working in a role specific to system or service management platform development
ITIL or ServiceNow certification
Consent to a criminal record check
Confirm you're legally entitled to work in Canada

Who we are Our benefits

Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
3 weeks of vacation in your first year, with regular increases based on years of service
Extensive health care and dental benefits
Optional leave and earned-time-off arrangements
Development opportunities (tuition reimbursement, leadership development, and more)
Applications are welcomed immediately; however, must be received no later than 4:30 p.m. PST on the closing date.
Please note that we will be starting assessments prior to the closing date.

WorkSafeBC

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