Bilingual Customer Success Manager (Alliance) - PSO
Join to apply for the Bilingual Customer Success Manager (Alliance) - PSO role at TELUS.
About TELUS Health
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we leverage leading-edge technology and focus on individual needs to shape the future of health. As a global leader in health and well-being, TELUS Health improves outcomes across physical, mental, and financial health for consumers, patients, healthcare professionals, employers, and employees.
Our Employer Solutions support the health and well-being of over 35 million lives worldwide, combining clinical expertise, a global presence, and a digital well-being platform. We aim to create a healthier, happier, and more productive workforce through innovative, mobile-first solutions.
Our employees have access to high-quality support and resources, fostering an environment of innovation, collaboration, and growth. We value high energy, passion, and excellence in our team members.
Our Team and Goals
The Alliances Customer Success team manages relationships with TELUS Health's channel partners. The Associate Customer Success Manager builds trusted relationships with clients, drives growth, and provides excellent service, including contract negotiations and renewals related to Employee Assistance and Support Programs.
This role offers an excellent opportunity to work in a leading wellness solutions environment. The ideal candidate is energetic, trusted, client-focused, and thrives in a collaborative, fast-paced setting.
Key Responsibilities
- Achieve revenue and growth targets
- Respond to client inquiries and service requests
- Execute client contracts and programs
- Review internal reports and identify issues
- Issue reports to clients
- Manage renewal processes
- Support client meetings and planning
- Conduct orientations and follow-ups
- Coordinate with internal departments to resolve issues
- Manage Quality Assurance reviews
- Follow up on consultations
- Update and utilize CRM system
Qualifications
- University degree in Business or related field, or equivalent experience
- 3-5 years in sales or account management
- Experience with HR, Wellness, or EAP programs is a plus
- Ability to manage a client portfolio independently
- Responsive and strategic in client interactions
- Willingness to travel as needed
- Proven ability to meet revenue targets
- Strong problem-solving and organizational skills
- Excellent communication skills
- Bilingual proficiency in English and French required
Additional Information
We are a people-focused, customer-first team committed to diversity and inclusion. We support applicants with disabilities and require vaccination against COVID-19 for all team members working at Data Centers.
Note for Quebec candidates: English knowledge is necessary for interactions and software use.
By applying, you agree to share your information with TELUS' recruitment team.
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industry: Health and Human Services
