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Supervise all aspects of receiving, picking, packing, shipping, and routing activities to ensure timely and accurate order fulfillment.
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Monitor and coordinate daily work flow to optimize productivity and eliminate bottlenecks.
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Validate inventory accuracy and ensure the proper handling, put-away, and replenishment of all materials.
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Oversee and support the processing of Return Merchandise Authorizations (RMAs) in coordination with customer service.
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Lead, coach, and mentor warehouse staff to achieve individual and team performance targets.
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Conduct regular team huddles, training sessions, and 1-on-1 performance discussions.
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Provide ongoing feedback and input into performance reviews and coaching conversations.
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Collaborate closely with the Distribution Centre Coordinator to assist with daily routing and scheduling of the fleet (7 trucks).
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Support staff allocation, ensuring the right resources are aligned to meet shipping deadlines and workload demands.
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Collaborate with the Distribution Centre Manager to analyze operational metrics and identify improvement opportunities.
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Implement best practices and standard operating procedures (SOPs) to maintain high operational standards.
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Enforce compliance with health and safety standards, company policies, and regulatory requirements.
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Proactively identify and address safety risks, reporting incidents and near-misses in a timely manner.
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Conduct routine safety inspections and promote a strong safety culture among the team.
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Act as a key point of contact for cross-functional teams including transportation, customer service, and procurement.
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2+ years of experience in warehouse or distribution operations, with supervisory or team leadership responsibilities.
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Proven experience in both inbound and outbound logistics environments.
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Experience supporting fleet scheduling, routing, or dispatching is a strong asset.
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Strong understanding of warehouse systems, inventory control processes, and performance metrics.
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Familiarity with RF scanners, pallet jacks, sit-down counterbalance forklifts, reach trucks, or order pickers is an asset.
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Proficiency in Microsoft Office (particularly Excel) and Warehouse Management Systems (WMS).
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Excellent leadership, communication, and conflict resolution skills.
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Strong emotional intelligence with the ability to lead through influence, resolve conflict constructively, and support a positive team culture.
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Ability to prioritize, problem-solve, and lead in a fast-paced, physically demanding environment.
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Forklift certification and ability to lift up to 50 lbs as needed.
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Must be legally eligible to work in Canada and able to work full time hours as required by this position
