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About PetSmart
At PetSmart, we're more than just a company obsessed with pets ; we're obsessed with our people too . Our values are rooted in unconditional love ---a lesson we learn from our pets---and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
- Paid weekly
- Associate discounts and perks
- Health benefits: medical, dental, vision
- 401k
- Tuition assistance
- Career pathing
- Development Opportunities
Job Summary
PetSmart's Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company's vision, mission, values, and strategy. This role also shares responsibility for store cleanliness, maintenance, pet safety standards, and the direct care of pets within our store.
Job Responsibilities
- Engage with pet parents in person, over the phone, at the sales register, and online to ensure positive outcomes.
- Greet pet parents and answer their questions throughout the store.
- Prepare online orders for pick-up in store, ensuring a smooth and positive experience.
- Care for store-owned pets including feeding, watering, and cleaning habitats (birds, reptiles, small animals, fish).
- Maintain store cleanliness standards.
- Support weekly price changes and promotional pricing.
- Stage and sort new products to match sales floor plans.
- Face, fill, and recover products to meet sales standards.
- Recommend, inform, and sell merchandise, services, and live pets.
- Administer store-owned pet medications as directed by a veterinarian.
- Promote events such as adoptions, Treats enrollment, charity events.
- Ensure a safe environment for staff, pets, and customers.
- Take immediate action for sick or injured pets, including transport to the vet.
- Assist in various store areas as needed, other duties may be assigned.
- Participate in our culture of Belonging and Recognition.
- Follow all company policies and procedures.
Qualifications
- Strong written and verbal communication skills.
- Flexibility to work evenings, weekends, and holidays as needed.
- Ability to react under pressure and maintain composure.
Physical Demands and Work Environment
- Stand, walk, climb a ladder, and handle objects; reach, stoop, kneel, crouch, talk, hear; vision requirements include depth perception.
- Frequently lift/move up to 50 pounds; occasionally team lift/move over 100 pounds.
- Exposure to moving mechanical parts, pet hair, moderate noise, live animals; reasonable accommodations available.
Join Us
Make a meaningful impact daily by helping customers and their pets, celebrating special moments, and creating moments that matter. We cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets.
We're excited to hear your story and learn more about you! Apply Now!
This summary describes general responsibilities; actual duties may vary. Pay is based on experience, skills, and location, with a minimum of local minimum wage. Benefits are available as detailed at PetSmart Benefits. PetSmart is an equal opportunity employer, considering all qualified applicants without discrimination.
