Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and creating memories worth repeating. Our Core Values -- exceeding guest expectations, serving others, creating emotional connections, and constantly improving -- give us purpose and guidance.
SUMMARY:
Reporting to the Retail Assistant Managers, this role is responsible for selling products and providing the highest level of customer service at the Vancouver Aquarium retail and photo locations. The Sales Associates focus on generating sales by assisting customers, suggesting products that meet their needs, and processing transactions through the POS. As the first contact for guests, associates are responsible for capturing smiles and memories by selling souvenir photos and delivering excellent service. They also maintain cleanliness and professional presentation of the gift shop and photo areas.
ACCOUNTABILITIES:
Positively represent the Vancouver Aquarium through great service:
- Greet and assist customers enthusiastically and professionally in all gift shop/photo locations.
- Perform accurate sales transactions for cash, debit, and credit card payments.
- Organize, clean, restock, and maintain cleanliness in all gift shop/photo areas, ensuring stations and equipment are in good condition.
- Promote merchandise and photo package sales while providing excellent customer service.
- At photo locations, take, edit, and process digital photos efficiently and accurately.
- Provide general information about the Aquarium, Stanley Park, and the city to customers.
Conscious efforts to improve organization and processes:
- Demonstrate the organization's values and expected conduct.
- Support environmental impact reduction and greening initiatives through EMS protocols.
- Assist promptly in emergency protocols.
- Maintain safety standards.
- Perform additional similar duties as required.
QUALIFICATIONS
Education and Experience
- Minimum 2 years of high-volume retail sales experience.
- 2 years of customer service experience or equivalent.
- Basic knowledge of camera operation and photo editing is an asset.
Skills
- Excellent customer service and communication skills.
- Friendly, approachable, with an outgoing personality.
- Ability to work well in a team in a fast-paced, high-stress environment.
- Strong attention to detail and accuracy.
- Good numerical aptitude.
- Ability to think quickly with strong decision-making and problem-solving skills.
- Diplomatic and calm when interacting with the public.
- Demonstrate the company's values and mission actively.
Working Conditions
- Ability to stand for extended periods.
- Exposure to outdoor weather conditions.
- Adherence to uniform and appearance guidelines.
- Ability to bend, lift light objects (up to 15 lbs), and occasionally use ladders.
- Frequent listening and reacting to requests for information.
- Exposure to loud, noisy, and crowded environments.
- Availability during weekdays, weekends, holidays, and occasional overtime during high season.
Provisos:
- Successful completion of pre-employment requirements.
Note: Candidates must be available to work on weekends, statutory holidays, and occasional events.
