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Technology Modernization
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Lead the evaluation and phased replacement of outdated technologies.
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Develop a modernization roadmap with clear ROI, timelines, and risk mitigation.
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Architecture \& System Design
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Reassess our microservices architecture; explore alternatives like containers or hybrid models for better manageability and cost-efficiency.
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Consolidate over 200 fragmented codebases into maintainable, scalable systems.
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Infrastructure \& Reliability
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Upgrade critical infrastructure (DNS, servers, monitoring, automation).
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Implement proactive incident detection, root-cause prevention, and system observability.
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Platform Efficiency \& Developer Experience
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Create and enforce testing standards and code quality guidelines across teams.
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Streamline development workflows and reduce onboarding friction for engineers.
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Cloud Optimization
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Audit current AWS usage; eliminate waste and optimize performance-to-cost ratios.
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Develop long-term cloud cost control and scalability strategies.
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Customer Experience Support
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Analyze customer support ticket trends; reduce technical friction points through smarter design, documentation, or automation.
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Collaborate with product and support teams to improve self-serve capabilities.
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Tech Strategy \& Governance
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Conduct a full audit of tools, frameworks, and languages in use.
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Recommend a standardized, forward-looking technology stack and skill plan.
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Establish documentation, visibility tools, and change-tracking systems.
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Cross-functional Collaboration
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Partner with product, design, marketing, and customer success to ensure infrastructure choices align with business goals.
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Mentor and support other engineering leaders, without direct team management (unless desired).
