Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. WHO WE AREWe love books and all things beautiful
We are Canada's Cultural Department StoreBooks are our heart and our soul and Great Books are JUST the Beginning...We play by the following rules:We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate
Job DescriptionThe Data Scientist plays a crucial role in supporting Indigo's data-driven initiatives under the guidance of the Manager, Data Science. This role will be responsible for building, deploying, and optimizing machine learning models and data-driven solutions that support Indigo's personalization and business strategies. This role will work closely with cross-functional teams to analyze large datasets, generate actionable insights, and improve decision-making through data science and AI applicationsKEY PERFORMANCE METRICSDemonstrated improvement of product and customer focused business processes
Timely and accurate delivery of audience and recommendations for targeted offer execution
Improvements in quality and accuracy of product and customer data
High independence in managing own day-to-day work deliverables
Collaboration with internal partners on to drive data literacy and understanding
Contribution to driving overall data enablement strategy.KEY ACCOUNTABILITIESFunctionalDevelop and deploy machine learning models for customer insights, personalization, and operational optimization
Design and implement customer segmentation strategies to enhance marketing and merchandising initiatives
Leverage data science techniques to analyze large datasets and uncover meaningful business insights
Collaborate with teams across digital marketing, loyalty, merchandising, and e-commerce to integrate AI-driven solutions
Optimize predictive models for scalability, accuracy, and real-time deployment
Utilize Power BI or Tableau to build compelling dashboards and reports that drive data-informed decisions
Stay up to date with advancements in AI, machine learning, and Gen-AI applications.Ensure proper documentation of methodologies, models, and insights for knowledge retention and reproducibilityPeopleWork collaboratively with cross-functional teams to ensure alignment on data-driven initiatives
Contribute to knowledge-sharing sessions and mentorship within the data team
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Actively seek feedback from peers and stakeholders to refine models and analyses
Encourage others to freely share their point of view and be open to feedbackCulturalSupport the implementation and enhancement of data science methodologies across the organization
Contribute to the development and utilization of Indigo's data language and ensure its integration into business processes
Model Indigo's beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion and influence change through your team and/or the organizationSCOPEReports to: Manager, Data ScienceKEY RELATIONSHIPSInternal:LoyaltyEmail MarketingPerformance MarketingData EngineeringData ScienceITQualificationsWork Experience / Education / CertificationsUniversity's (master's is preferred) degree in statistics, mathematics, economics, data science, or computer science, or a related field3+ years of demonstrated experience in data science, AI, machine learning, or advanced analytics, with experience leading end-to-end projects preferably in the retail sector
Extensive experience linking and analyzing large datasets
Experience developing and deploying predictive ML/AI models in a business setting
Proven ability and experience analyzing customer data for actionable business insight
Proven experience with NLP and/or Gen-AICompetencies / Skills / AttributesStrong programming skills in Python, SQL and Spark, with experience using libraries such as Pandas, Numpy, scikit-learn, TensorFlow, PyTorch, and KerasProficiency in Power BI or Tableau for data visualization, reporting, and storytelling
Experience with LLMs, fine-tuning, and Transformer model development, with familiarity with industry trends and open-source platforms
Demonstrated expertise in building predictive ML/AI algorithms (supervised and unsupervised) and recommendation systems
Familiarity with cloud-based data platforms, such as Snowflake, is highly valued
Proficiency in Git and version control, and experience with MLOps practices is a bonus
Passion for leveraging data science to enhance customer experience and business performance
Effective communication skills that include excellent written, oral, and presentation abilities
Demonstrated time management skills: the ability to organize and prioritize work to manage timelines and meet defined deadlines in a fast-paced work environment
Dedication to exceed performance expectations and approaches work with a sense of urgency and passion
Passionate about the Indigo brand
Additional information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives.
We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need.
Please contact Human Resources at **********@indigo.ca if you require an accommodation at any time during the recruitment process. WELCOME HOME
