Job Description
- Support the preparation and mailing of communications and branded materials to our ambassador families, including packaging items and coordinating deliveries.
- Serve as the initial point of contact for patient ambassadors and their families, responding to inquiries and gathering key milestones to support storytelling for Public Relations
- Input, update, and maintain the donor database (known as KYDs) with patient ambassador information as well as the ambassador activity spreadsheet.
- Organize and maintain the Community Stakeholder Relations common files.
- Support the engagement and stewardship of patient ambassador families by coordinating their participation in events and initiatives across the Foundation, managing invitations, consent, and milestone celebrations.
- Identify and secure patient ambassador families for events, media, and creative projects---including donor engagements, interviews, content marketing, and production---while ensuring they are well-informed and supported in their roles
- Coordinate selection and distribution of donated tickets to sporting events and performances, various arts and crafts requests, Bravery Beads, photos, etc.
- Assist creative agencies and production projects by identifying and securing patient ambassadors and families to participate and brief the families on their role.
- Be a key liaison with Hospital teams by helping to answer and coordinate requests with the Donor Relations and Foundation Relations team at the hospital.
- Assist the Public Relations team with measurement and metrics reporting for both traditional media and social media.
- Assist the influencer programs by maintaining databases; and source, procure, ship and track branded merchandise to influencers.
Required Skills
Must-Haves:
- A post-secondary education with 2 years' experience coordinating and implementing multi-faceted projects.
- Knowledge of or ability to learn how to proficiently use software tools, including donor/customer databases, Cision, Media Relations Rating Points (MRP) and social media channels (Facebook, Instagram, Twitter, LinkedIn and TikTok).
- Superior social and communication skills (both written and verbal).
- Exceptional organization skills and ability to coordinate multiple projects within tightly prescribed timelines.
- Familiarity with basic mailing processes.
- Detail-oriented and proactive in anticipating and replying to the team's needs and managing multiple competing and changing priorities.
- Relationship builder who is able to liaise with both internal and external stakeholders to maintain positive, professional relationships, able to use discretion when working with patients and their families and handling sensitive information.
- Proven ability to work collaboratively in a team environment.
Nice-to-haves (please apply even if some or all of these don't apply to you)
- Familiarity working with a donor (or media, or talent) database Blackbaud/Raiser's Edge would be an asset.
- Insight into or exposure working with a spokesperson program (i.e. patient families, influencers, celebrities) is an asset.
