JOB INFORMATION
Career Opportunity What You Will Do
- Identify system specifications based on end-user needs and analysis. Plan, develop, and coordinate implementation activities for end user computer and software systems and procedures in accordance with TTC's methodology.
- Manage department level information technology processes and requirements in MAXIMO enterprise asset management (EAM).
- Provide system and hardware support for department including troubleshooting various issues.
- Ensure procedures and processes are adhered to and supported documentation is in place for successful systems deployment to the production or Quality Assurance (QA) environment.
- Liaise with various stakeholders including TTC's ITS department regarding technical requirements, or to provide quality customer support and end-user technical support services.
- Evaluate requests for new information systems or revisions to current systems; ensuring project designs and applications are practical and feasible, and assessing the potential impact on other systems within the Commission.
- Manage work orders and conduct feasibility studies for systems projects.
- Prepare cost/benefit justification prior to the acquisition of new computer equipment; and arranging for the installation of purchased and reallocated equipment.
- Act as a consultant or instructor on the new technologies available to the users, or provides training and support to designated staff.
- Design, develop and test proposals, forms, workflows, business processes, data models, business requirements and system specifications.
- Research and report on operational procedural problems, directing project teams and managing departmental contract initiatives.
- Write and Maintain end-user documentation and operating manuals for the Department systems/processes in a standardized format.
- Act as a consultant on the new technologies available to users, with the objective of improving the end-users productivity and taking action to accomplish this.
- Liaise with vendors and evaluate software and architecture for eventual implementation.
Skills
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Demonstrate specialized expertise and knowledge in the assigned field
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Plan and organize activities / projects to meet section and organizational goals
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Communicate in a variety of mediums
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Apply analytical skills
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Use office technology, software and applications
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Completion of a post-secondary college diploma or university degree in a related discipline (i.e. Computer Science) or a combination of education, training and experience deemed to be equivalent.
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Strong working knowledge of personal computers and peripheral equipment with directly related work experience in an environment involving the technical aspects of multi-disciplined computer functions and systems.
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Sound knowledge of pertinent PC hardware/software, relevant systems/applications, current office automation technology and end user documentation concepts/practices combined with a good understanding of end user support functions.
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Proficiency in the use of software applications such as MS Excel, Access, Word, Visio, Project, Maximo, etc.
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Proficiency in data querying using SQL would be an asset.
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Demonstrated project management skills, ability to coordinate the efforts of others, and to establish and achieve goals and objectives.
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Sound judgement, well developed organizational, interpersonal, critical thinking and problem solving skills; effective verbal and written communications skills.
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Must have or acquire knowledge of the operation and support functions carried out by the Plant Maintenance Department and keep up-to-date with departmental business requirements and computer requirements.
What We Offer
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- One of the great benefits of being a full-time TTC employee is becoming a member of the TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.
Toronto Transit Commission
