Customer Service Representative (Motivator) - Belleville Quinte Mall page is loaded
Customer Service Representative (Motivator) - Belleville Quinte Mall
CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)
Who is a Customer Service Representative (Motivator)?
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically thefirstAssociate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming, clean and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us is always positive and engaging.
What will you be doing?
- Be Pleasant and Present with every greeting and interaction.
- Greet Members as they come into the Club and check them in for their workout.
- Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.
- Properly and efficiently handle incoming calls fromMembers and Potential Members. This includes answering the phone within three rings and taking messages or booking appointments.
- Assist Members on the floor with questions about theFitFixand Cardio machines.
- Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.
- Assist Members throughpossessing an in-depth knowledge of all our systems to be able toefficientlyanswer Member questions, resolve Member issues or concerns, make updates to Member information, sell memberships, services, products and amenities, etc.
- Handle comments, suggestions and concerns in a courteous and professionalmanner.
- ProvideFit-Fix Startersessions for new and currentMembers.
- Complete Club runs and cleaning tasks as required to maintain cleanliness standards.
- Complete any other tasks required to provide an exceptional experience for Members and guests.
- Complete any required Learning and attend all monthly meetings.
Do you have what it takes?
- CPR-A\& AED Certification
- Must be Smart Tan certified within 3 months of employment
- Interpersonal Savvy: Relates well to all kinds of people 'up, down, sideways', inside and outside of the organization. Buildsappropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
- Team Contribution: Always helpful to the rest of the team/other teams.Among the first to volunteer to help others succeed. A model of sharing, caring, and cooperation.
- Approachability: Is easy to approach and talk to, can be warm, pleasant and gracious.Spends the extra effort to put others at ease.Is sensitive to and patient with the interpersonal anxieties of others.Builds rapport well and is a good listener.
- Knowledge ofthe fitnessindustry
- Excellentwritten and verbal communication skills
- Superior customer service skills; ability to fully understand and embrace companyculture
- Proficiency in the use of computers
- Previous customer service and salesexperiencean asset
What's in it for you
- Ongoing training and development to ensure a long and successful career path
- Career advancement opportunities
- Competitive Total Rewards Package
- FREE Fitness membership
- Fun and energetic atmosphere to come to every day!
Compensation:
This job posting is for an existing vacancy.
Diversity and Inclusion
At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Recruitment Fraud Alert
Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.
Protect yourself:
GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundationpositions are posted tojobs.goodlifefitness.comand must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN willneverbe sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.
If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We willneverask you to send this information via email, phone or text.
Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.
About Us
With over 100 locations, Fit4Less is continuing to grow across Canada and we're looking for talented and passionate individuals to take us to the next level. Join a team that's dedicated to providing affordable fitness to all those living in Canada.
Our Vision
All kids and youth with autism and intellectual disabilities experience the joys and benefits of being active.
The Part We Play
GoodLife Kids Foundation enables and supports kids and youth with autism and intellectual disabilities through physical activity and fitness.
canfitpro is the largest provider of education in the Canadian fitness industry. Founded in 1993, canfitpro delivers accessible, quality education, certifications, conferences, trade shows, and membership services. canfitpro's over 24,000 members include some of the world's best fitness professionals, health club operators, industry suppliers, and fitness consumers.
Recruitment Fraud Alert
Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.
Protect yourself: GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundationpositions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.
